topic Re: Video calls not connecting in Mobile Data

Video calls not connecting

joe365days — Mon, 26 Sep 2022 14:06:02 GMT

video calls on whats app can not connect.

Please can we resolve this asap

Re: Video calls not connecting

Northerner — Mon, 26 Sep 2022 14:17:11 GMT

Hi @joe365days

Are you using WiFi or EE network?

Are you on EE PAYG or pay monthly contract?

Are you sure it's not the person your connecting to which is the issue?

WhatsApp calls use data and if you're not connecting then it sounds like a WhatsApp issue not an EE issue.

Thanks

Re: Video calls not connecting

bristolian — Mon, 26 Sep 2022 16:55:13 GMT

As per the previous post, "calls" over WhatsApp are not placed or carried through EE's network as calls - this is pure data use and the traffic is managed by WhatsApp.

There are some FAQs and troubleshooting on their site which may assist, but you can check whether other use of WhatsApp is working OK. If messages and suchlike are working, EE's data network is functioning and you're best asking WA for further assistance.