topic Re: Unable to gift data (September) in Mobile Data

Unable to gift data (September)

Bharati04 — Sat, 24 Sep 2022 22:28:57 GMT

Hello

I am unable to transfer data from the app or website.

Why is this issue happening ? could someone please help ?

Has there been a recent issue ?

Thanks

James_B — Sun, 25 Sep 2022 09:06:27 GMT

Welcome to the EE Community. 🙂

What happens when you try to gift data? Do you see an error message?

James

Bharati04 — Sun, 25 Sep 2022 10:16:25 GMT

Try closing the app and try again later.

this has been going on for 2 days and my data renews on the 24th of each month and my kids no longer have any data

James_B — Sun, 25 Sep 2022 10:26:43 GMT

Have you checked to see if there are any updates available for the app @Bharati04?

Are you able to gift data via My EE online?

James

Bharati04 — Sun, 25 Sep 2022 10:51:53 GMT

The app is updated.

No, I am not able to gift via ee mobile or using a laptop.

James_B — Sun, 25 Sep 2022 11:19:51 GMT

Please get in touch with Technical Support so a member of the team can take a look at this issue for you.

They'll be happy to help.

James

XRaySpeX — Sun, 25 Sep 2022 15:45:00 GMT

Are you abroad outside the EU? Where?