topic Re: Data Gifting in Mobile Data

Data Gifting

JoeMc — Wed, 21 Sep 2022 17:48:00 GMT

Evening all,

So we have just updated our sims, to save some money & cutting £17.00 a month of our bill.

So my sim is now an Essential SIM with 100GB & my wife's SIM is No Frills SIM, with 2GB Data allowance on it.

Suggested by the retention team, that I could upgrade my Sim and have 100 GB Data allowance, which I could data gift some of the 100gb to my wife's account.

I can't find anywhere in the "EE App" or online , to use "Family Usage" or gift data to my wife's SIM card .

Any clues

Thanks in advance

Joe

Re: Data Gifting

Chris_B — Wed, 21 Sep 2022 19:21:02 GMT

@JoeMc provided all sims are on the same account as you can not gift data across accounts

On the new my EE app there is no family usage tab.

Open the app and click “mobile plan ( it’s at the top

then scroll down to data gifting

Click it and there you go choose who needs what

Re: Data Gifting

XRaySpeX — Wed, 21 Sep 2022 19:24:50 GMT

There is no data gifting with "No Frill" plans.

Re: Data Gifting

JoeMc — Thu, 22 Sep 2022 08:27:28 GMT

Thanks for the help, looks like I'm going to have a interesting phone call with the retention team this morning.

Thanks

Joe

Re: Data Gifting

JoeMc — Thu, 22 Sep 2022 15:42:54 GMT

So an update, spoke to retention team this afternoon. They changed my wife's Sims account to an Essential SIM.

Just tested if I can gift, some date still no joy. So I updated the, the EE app on my iPhone.

Still no joy, the function is still not available. Even if I go online, no joy.

So I need someone fro the EE team to contact me please, I need this fixing. Or I'll cancel my account after 11 years with EE.

Thanks

Joe

Re: Data Gifting

Christopher_G — Thu, 22 Sep 2022 16:42:05 GMT

Hi @JoeMc

It's possible that the price plan change is still going through. Does it show the new Essential plan in your My EE account?

Are you able to gift the data on the My EE desktop website?

Chris

Re: Data Gifting

JoeMc — Thu, 22 Sep 2022 17:05:12 GMT

Hi Chris

yes it does

Joe

Re: Data Gifting

Christopher_G — Thu, 22 Sep 2022 17:12:11 GMT

That's good that the plan has changed, @JoeMc

Are you able to change gift using the My EE desktop website?

Chris

Re: Data Gifting

JoeMc — Thu, 22 Sep 2022 21:09:18 GMT

@Christopher_G

Hi Chris

I cannot change gift using the My EE desktop website

Joe

Re: Data Gifting

JoeMc — Fri, 23 Sep 2022 06:43:35 GMT

@Christopher_G

Morning Chris,

All working now, with both website & the EE App.

Regards

Joe

Re: Data Gifting

Christopher_G — Fri, 23 Sep 2022 08:13:30 GMT

That's great news, thanks for letting me know, @JoeMc. 🙂

Chris

Re: Data Gifting

rhodes82_41 — Tue, 27 Aug 2024 05:27:17 GMT

No its not, can't see any options for gifting data anywhere

Re: Data Gifting

Lesley_W — Tue, 27 Aug 2024 07:57:24 GMT

Hi @rhodes82_41

Thanks for coming to our community.

The option should there if you have account holder access on your online account and are on eligible plans. You can see which plans are eligible here.

If your plans seems to be eligible, it could be your account access. Is there anything else that seems to be missing in the app? Can you view your bills?

Thanks

Lesley

Re: Data Gifting

rhodes82_41 — Sun, 23 Feb 2025 05:41:55 GMT

I still do not see a gift data option, yet while on my wife's number, I can. do I need to be the primary account holder as my plan has unlimited data

Re: Data Gifting

Chris_B — Sun, 23 Feb 2025 08:15:43 GMT

@rhodes82_41 Only the account holder can gift data.