topic Data gifting in Mobile Data

Data gifting

mattrichards204 — Thu, 22 Sep 2022 21:21:15 GMT

Hi, I'm currently deployed to the Falkland Islands and am trying to gift data onto my sons phone. I'm on a 100GB monthly plan but the app and website both state I have 0 data left. Definitely not used 100GB of data as I've been using WiFi the entire time. Have tried moving data from another plan that's showing data belonging to my oldest son but nothing happens. Any help would be appreciated.

Re: Data gifting

XRaySpeX — Thu, 22 Sep 2022 21:29:55 GMT

How's long this been happening? When was you billing date?

Re: Data gifting

mattrichards204 — Thu, 22 Sep 2022 22:59:51 GMT

Since the new app upgrade is when I noticed. Balance resets on 9th and I've not used any mobile data down here. Unable to gift data from any account though. Weird.

Re: Data gifting

XRaySpeX — Thu, 22 Sep 2022 23:21:56 GMT

You cannot gift data from a no. that is abroad in a country where you can't use your UK allowances once your allowance refreshes until it returns to UK. The Falkland Islands is such a country. That is also why you see you have 0 data remaining.