topic Re: Ran out of data after buying add on in Mobile Data

Ran out of data after buying add on

Bbbrent — Thu, 22 Sep 2022 03:09:14 GMT

I get 100gb data a month, I've been using tethering the last 2 days as my WiFi at home is down.

I paid for unlimited data add on each day, but I've now ran out of data. Even though my account shows unlimited.

Is there a reason for this?

Leanne_T — Thu, 22 Sep 2022 07:47:27 GMT

Thanks for coming here.

What happens when you try and access data?

Does the unlimited data add-on show as active in your My EE app?

Leanne.

Bbbrent — Thu, 22 Sep 2022 08:15:49 GMT

The unlimited data does show as active. But when I checked after the add on
ran out, I had 0gb left.

Leanne_T — Thu, 22 Sep 2022 08:46:47 GMT

Can you use data?

This could be showing your allowance remaining from your plan, as unlimited data will not show how much is remaining in your My EE account.

Leanne.