topic Re: Data add ons in Mobile Data

Data add ons

Billh1 — Wed, 17 Aug 2022 16:20:38 GMT

I have run out of data on my mobile WiFi unit that I use to connect my laptop to the Internet. I need to purchase more but the add-on.ee.co.uk process no longer seems to work. It has just been giving an error message for the last couple of days. How do I now buy more data?

Re: Data add ons

Chris_B — Wed, 17 Aug 2022 17:40:28 GMT

@Billh1 Clear the browser history and cookies and try again.

Re: Data add ons

Billh1 — Wed, 17 Aug 2022 18:40:10 GMT

Phoned EE earlier. The PAYG service said that they had updated their purchase options recently and as I was still linked to options from 2018 it may be something to do with that. They sorted out the data purchase over the phone and said that they would report the problem to their technical people so that access to the add-on page would be restored ready for future data purchases. However, I have just tried what you suggest and that has restored access the add-on process. Many thanks.

Re: Data add ons

XRaySpeX — Wed, 17 Aug 2022 18:48:45 GMT

That's right, the 2 things are not connected. However the add-ons you can get now are probably not the same as you could get in 2018.

Re: Data add ons

Yayshree — Sun, 18 Sep 2022 09:15:37 GMT

Having same problem past 3 days.

Re: Data add ons

Jon_K — Sun, 18 Sep 2022 11:00:05 GMT

Hi @Yayshree.

Have you followed the advice above and cleared cache and cookies?

Jon

Re: Data add ons

Billh1 — Sun, 18 Sep 2022 11:40:29 GMT

Yes, and it restored access to the MyData system and the add-on process, but it stopped working again shortly afterwards and I had to do it a couple of times more before things settled down.