topic Costings poorly advertised in Mobile Data

Costings poorly advertised

kerrymck — Sat, 17 Sep 2022 11:23:27 GMT

I ran out of data last month and was offered an unlimited package for a similar cost to what i was already paying for 20GB. Brilliant I thought, until I got my bill and saw the 'similar cost' was additional to my existing package, over doubling my bill.

I recommend a line saying "this is ontop of your existing costs" or a generator of *this is what your monthly bill will look like*

I then had to spend time contacting EE to organise cancelling this which proved to be rather more complicated than i had hoped.

Please sort this out, as it feels like false advertising.

Kerry

Re: Costings poorly advertised

Jon_K — Sat, 17 Sep 2022 13:53:28 GMT

Hi @kerrymck.

Welcome to the community,

Have you managed to get this sorted after speaking with our Customer Care team?

Jon

Re: Costings poorly advertised

kerrymck — Mon, 19 Sep 2022 10:48:49 GMT

Hi Jon, The customer care team advised me to inform this forum to have the
source of the issue resolved for future customers. I have had future
billings cancelled, but my bill this month was £32.76 more than I was
expecting. Was advised that this cannot be amended and I now have unlimited
data for this month, which I don't need.

Thanks, Kerry

Re: Costings poorly advertised

James_B — Tue, 20 Sep 2022 08:40:05 GMT

Thanks for your feedback @kerrymck

I'll make sure it reaches the right team.

James