topic Re: Cant add data in Mobile Data

Cant add data

jamiec1990 — Wed, 14 Sep 2022 16:25:51 GMT

So ive run out of data. Get a text from EE saying to follow the link if i wish to buy more.. i do wish to buy more.. So i follow the link. Select the amount add my number and i keeps saying in red 'Sorry, incomplete captcha'. Anyone else get this problem or have any clues as to how to help?

Ive got a iphone 6s and a Flex plan

Thanks in advance,

Jamie

Re: Cant add data

XRaySpeX — Wed, 14 Sep 2022 16:45:26 GMT

Do you see a Captcha & have you ticked it?

Re: Cant add data

jamiec1990 — Wed, 14 Sep 2022 16:54:33 GMT

No all i see is Enter number and re enter number

Re: Cant add data

XRaySpeX — Wed, 14 Sep 2022 18:07:16 GMT

It might be out-of-sight of the window. Try zooming out.

Re: Cant add data

jamiec1990 — Wed, 14 Sep 2022 19:21:56 GMT

Nowhere to be seen. Thanks for the help though

Re: Cant add data

Jon_K — Thu, 15 Sep 2022 07:06:16 GMT

Hi @jamiec1990.

Are you able to clear your cache and cookies and try following the link again?

Jon