topic Re: Sharing Data in Mobile Data

Sharing Data

leighton905 — Wed, 14 Sep 2022 16:36:29 GMT

I've just taken out a 1GB SIM only 24 month for my daughter to use in my old phone. It's a 2nd line on my 100gb essentials plan.

The idea is I would top up her data from my 100gb as I never use it all.

SIM came today, activated, and working fine. However no option in the MyEE app to gift any data.

Just had an online chat with support via the app and I've been told I will be able to share data but no for the first 2-3 months.

Is this correct?

Call me cynical but it sounds like I was just being pushed back to wait beyond the cancellation period before I get told it's not possible on my plan or something.

Can anyone please confirm either way for me.

Many thanks.

Re: Sharing Data

Chris_B — Wed, 14 Sep 2022 17:28:11 GMT

@leighton905 You should be able to gift data straight the way.

On the my EE app on the main page click view full usage and the next page then gives you the option to gift data. Make sure your EE app is up to date.

Re: Sharing Data

leighton905 — Wed, 14 Sep 2022 18:38:52 GMT

I called up as wasn't confident will the online chat, and was told that the SIM sent out wasn't eligible. To be fair the advisor resolved it and I now have plenty of data for my daughter. Glad I didn't wait around.

Re: Sharing Data

Leanne_T — Thu, 15 Sep 2022 06:55:27 GMT

Thanks for coming back and letting us know @leighton905

Leanne.