topic Re: Phone says 4G signal but speed test reveals 3Mb download speed in Mobile Data

Phone says 4G signal but speed test reveals 3Mb download speed

ThePath — Mon, 12 Sep 2022 19:52:10 GMT

Hi all,

New to EE. I have 2 sims, one in a mobile router, works great. Another in my phone. I've noticed my phone's speed on the Internet is painful despite it saying I have 4G. When I did a speed test using ookla it said I had 3Mb download speed.

Any ideas on whats happening. I have unlimited data and would expect much higher speeds than this even if capped!

Any thoughts much appreciated 🙏

Re: Phone says 4G signal but speed test reveals 3Mb download speed

Chris_B — Mon, 12 Sep 2022 20:29:02 GMT

@ThePath Do you have apps running in the background on your device? Have you tried restarting the device?

Re: Phone says 4G signal but speed test reveals 3Mb download speed

GBoydRatcliff — Tue, 13 Sep 2022 08:22:45 GMT

I find my mobile (mifi) device is usually significantly slower than the phone (the phones have such amazing data handling and processing power). However, while roaming in France I often find my data has dropped to 2-3mb/s and a restart of the phone sorts it. Not sure why, but it happens every few days

Re: Phone says 4G signal but speed test reveals 3Mb download speed

Jon_K — Tue, 13 Sep 2022 10:43:00 GMT

Hi @GBoydRatcliff.

What phone are you using, and what mobile WiFi device do you have?

Are you travelling around France or staying in one place?

Jon

Re: Phone says 4G signal but speed test reveals 3Mb download speed

GBoydRatcliff — Tue, 13 Sep 2022 10:58:24 GMT

I'm using an iPhone 12 (OS 15.6.1) and various LTE routers - a Huawei b535 at my house, and a GL iNet GL-X750 (Spitz) which is in my van. I previously had a Teltonika RUT955 as a mobile router but it was consistently slow!!
I tend to be in one place in France (have a house here), but do move around quite a bit too.
I have noticed that I now never get over about 20mb/s - so assume EE (or their roaming agreements) are throttling the connection. Previously I would regularly get 50-100mb/s

Re: Phone says 4G signal but speed test reveals 3Mb download speed

ThePath — Tue, 13 Sep 2022 11:02:17 GMT

Nothing out of the ordinary and yes I did a restart.

Re: Phone says 4G signal but speed test reveals 3Mb download speed

ThePath — Tue, 13 Sep 2022 11:04:52 GMT

I'm getting 60Mb on my netgear m2100, so no issues with that

Re: Phone says 4G signal but speed test reveals 3Mb download speed

ThePath — Wed, 14 Sep 2022 13:34:53 GMT

This seems to have resolved itself. Doing the same speedtest now and it's 50Mb, I can only assume that work on the signal towers was happening around me. Still getting awful upload speeds though.

Re: Phone says 4G signal but speed test reveals 3Mb download speed

Leanne_T — Wed, 14 Sep 2022 13:39:22 GMT

Hi @ThePath

Do we have any reported known issues for the area on our EE Coverage & Network Status Checker?

If nothing is showing you can report this and be kept up to date by email or text, by our network team.

Leanne.