topic Re: Mobile data in Mobile Data

Mobile data

Daniz2015 — Tue, 06 Sep 2022 17:11:20 GMT

None of my social media is working using my mobile data. I’ve got unlimited data so it’s not run out

Re: Mobile data

James_B — Wed, 07 Sep 2022 07:09:10 GMT

Hi @Daniz2015,

Welcome to the EE Community. 🙂

Is content lock enabled on your account?

James

Re: Mobile data

Daniz2015 — Wed, 07 Sep 2022 07:43:55 GMT

No it’s not

Re: Mobile data

James_B — Wed, 07 Sep 2022 07:50:31 GMT

Hi @Daniz2015,

Can your other apps and web browser use mobile data OK?

James

Re: Mobile data

Daniz2015 — Wed, 07 Sep 2022 08:34:05 GMT

Yeah everything else is working. Everything started working again this morning now it’s just crashed again

Re: Mobile data

James_B — Wed, 07 Sep 2022 08:45:14 GMT

Hi @Daniz2015,

Do you see a particular error message?

James

Re: Mobile data

Daniz2015 — Wed, 07 Sep 2022 08:46:46 GMT

There’s no error messages, the snaps are coming through just not showing or sending

Re: Mobile data

James_B — Wed, 07 Sep 2022 08:48:17 GMT

What happens when you try to send @Daniz2015?

James

Re: Mobile data

Daniz2015 — Wed, 07 Sep 2022 08:51:36 GMT

It doesn’t send. I got told to uninstall Facebook now I can’t log back in

Re: Mobile data

Kirigaya_Kazuto — Wed, 07 Sep 2022 09:08:56 GMT

Please try taking the SIM out, OR turn off the line and turn it back on (this is the same as taking the SIM out and putting it back in)

Re: Mobile data

James_B — Wed, 07 Sep 2022 09:14:17 GMT

What happens when you try to login @Daniz2015?

James

Re: Mobile data

Daniz2015 — Wed, 07 Sep 2022 09:18:58 GMT

It just says it’s not connected

Re: Mobile data

James_B — Wed, 07 Sep 2022 09:29:27 GMT

Have you recently changed any mobile data settings on your device @Daniz2015?

Are their any updates available for the Facebook app?

James

Re: Mobile data

Daniz2015 — Wed, 07 Sep 2022 09:35:58 GMT

No I’ve changed nothing it just come out the blue. Everything’s updTed, got the latest iOS

Re: Mobile data

Kirigaya_Kazuto — Wed, 07 Sep 2022 09:43:01 GMT

Try turning the line off and on again - in settings - mobile data

Re: Mobile data

Daniz2015 — Wed, 07 Sep 2022 09:56:29 GMT

That’s done nothing

Re: Mobile data

James_B — Wed, 07 Sep 2022 10:48:52 GMT

Hi @Daniz2015,

Have you allowed Facebook to use mobile data in your settings?

Can you use the app over WiFi?

James

Re: Mobile data

Daniz2015 — Wed, 07 Sep 2022 10:53:51 GMT

Yeah to both your questions

Re: Mobile data

James_B — Wed, 07 Sep 2022 11:10:52 GMT

Hi @Daniz2015,

What happens if you try to access Facebook via your phone's web browser?

James

Re: Mobile data

Daniz2015 — Wed, 07 Sep 2022 12:06:36 GMT

It doesn’t let me. I click on Facebook login and nothing happens same with Instagram