topic Unable to gift data in Mobile Data

Unable to gift data

huxyboy — Sun, 04 Sep 2022 19:38:09 GMT

Since the new app has been installed I am unable to gift data without contacting customer services. Help! I use this to gift data to my son that is on the same account.

Re: Unable to gift data

Leanne_T — Mon, 05 Sep 2022 07:27:38 GMT

Hi @huxyboy

Thanks for posting.

What happens when you try and gift data in the app?

Can you gift data using your My EE account online?

Thanks.

Leanne.

Re: Unable to gift data

huxyboy — Mon, 05 Sep 2022 17:23:31 GMT

Hi, when I click on my mobile number and then attempt to select the number to receive the gifted data the drop down box does not work.

Re: Unable to gift data

angiexcx23 — Mon, 05 Sep 2022 18:58:14 GMT

Hi, I have the same issue. Have you figured out a solution yet? Thanks.

Re: Unable to gift data

James_B — Tue, 06 Sep 2022 07:17:18 GMT

Hi @huxyboy and @angiexcx23,

An update which fixes the data gifting issue will be available soon. In the meantime, you can gift data via My EE online.

Thanks

James