topic Re: Data Allowances in Mobile Data

Data Allowances

Pawel198612 — Fri, 02 Sep 2022 11:43:13 GMT

I have on my ee Mobile 100 GB data. But I can’t use it. I have renewed pack 30£ Every month. Something is wrong because I topped up several times my account and I can see it in my payment history that these transactions were finished successfully. But still I can’t use my internet.

Re: Data Allowances

Schockwave — Fri, 02 Sep 2022 11:54:58 GMT

Hello @Pawel198612 ,

Welcome to the community,

In settings on your phone, can you make sure that mobile data is switched on?

Re: Data Allowances

Pawel198612 — Fri, 02 Sep 2022 12:10:55 GMT

Yes. Mobile data is switched on.

Re: Data Allowances

Leanne_T — Fri, 02 Sep 2022 13:42:31 GMT

Hi @Pawel198612

Thanks for coming here 🙂

Can you text BALANCE to 150 and let me know the reply?

Leanne.