topic Re: New contract sim only in Mobile Data

New contract sim only

Helen321 — Wed, 31 Aug 2022 18:52:27 GMT

Hi,

changed my contract today, brilliantly got a cheaper deal, 3 phones and its mid month for my bill.

told contract data was -

phone 1 - 20G

phone 2- 15G

phone 3-12G

looking on app this evening I’m concerned that it’s telling me the following data available

phone 1 and 2 have 6G each Phone 3 only has 1004mb

we are off on holiday and can’t share data anymore ☹️

any idea why I’ve not received the package I was told I’d get?

thanks in advance 🙂

Re: New contract sim only

Chris_B — Wed, 31 Aug 2022 19:53:47 GMT

@Helen321 You will have to speak with customer services about this as it’s account related and no one here has access to your account.

Re: New contract sim only

XRaySpeX — Wed, 31 Aug 2022 20:58:55 GMT

Where are you on holiday?