topic Re: Data not working after upgrade in Mobile Data

Data not working after upgrade

Ml1936 — Fri, 26 Aug 2022 18:47:35 GMT

I agreed to upgrade our 4 devices two days ago and since then (and befire the new devices have came) two of the devices the data won’t work

Chris_B — Fri, 26 Aug 2022 19:13:18 GMT

@Ml1936 Can you still make and receive calls/texts on them devices?

Ml1936 — Fri, 26 Aug 2022 19:19:01 GMT

Yes everything else working fine

Leanne_T — Sat, 27 Aug 2022 06:18:06 GMT

Can you log into your My EE account and select the numbers in question, then Settings, does use mobile data show as turned on?

Leanne 🙂

Ml1936 — Sat, 27 Aug 2022 11:36:38 GMT

It says no data on two of the numbers, when they should all have 120gb per month

Leanne_T — Sat, 27 Aug 2022 13:12:33 GMT

Can you text BALANCE to 150 from the phones and let me know the reply?

Did data show turned on in the app?

Leanne 🙂