topic Re: Unreasonable site blocking in Mobile Data

Unreasonable site blocking

nsigma — Fri, 26 Aug 2022 08:39:36 GMT

Suddenly EE blocked access to one of addresses I use every day. Nowhere to ask to restore it. Outrageous.

Re: Unreasonable site blocking

XRaySpeX — Fri, 26 Aug 2022 08:59:19 GMT

@nsigma : What is its URL & what EE product are you using?

Re: Unreasonable site blocking

nsigma — Fri, 26 Aug 2022 10:26:51 GMT

Using data sim 'unlimited'. The site which got blocked is bank in the UK.

Re: Unreasonable site blocking

Leanne_T — Fri, 26 Aug 2022 12:40:50 GMT

Hi @nsigma

What happens when you try and access the site?

Can you access other websites?

Have you cleared cookies and cache?

Leanne 🙂

Re: Unreasonable site blocking

XRaySpeX — Fri, 26 Aug 2022 12:43:10 GMT

What's its URL?

Re: Unreasonable site blocking

nsigma — Fri, 26 Aug 2022 16:00:36 GMT

Hi Leanne, other websites available like www.reuters.com. Switching to wifi hotspot from Virgin I see that wanted site works fine.

Re: Unreasonable site blocking

nsigma — Fri, 26 Aug 2022 16:01:38 GMT

Sorry mate, this is a bank, don't want to put it here.

Re: Unreasonable site blocking

nsigma — Fri, 26 Aug 2022 16:06:44 GMT

Switching to 3G EE I get response from 'wanted' site as well (not on 4G EE) though Citrix protocol can't survive - 'address family not supported by protocol'. Googled around - it seems all that trouble is from "non-gracious" move to IP v6.

Re: Unreasonable site blocking

nsigma — Fri, 26 Aug 2022 16:09:23 GMT

Dilemma - terminate EE contract now or wait a bit hoping that my connection recovers...

Re: Unreasonable site blocking

XRaySpeX — Fri, 26 Aug 2022 16:20:10 GMT

What's secret about something like https://bank.barclays.co.uk/olb/authlogin/loginAppContainer.do#/authentication ? It's not like someone can login to your a/c.

It might be an EE IPv6 issue. EE has introduced IPv6 on its mobile network, but it doesn't fall-back to IPv4 nicely. Can you change the Profile/APN on your EE devices to APN Protocol = IPv4 only?

Re: Unreasonable site blocking

nsigma — Fri, 26 Aug 2022 18:59:07 GMT

That helped - changed default profile to set APN to 'IP V4 only'. Thank you!

Re: Unreasonable site blocking

XRaySpeX — Fri, 26 Aug 2022 20:15:28 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.