topic Re: Roaming in the USA in Mobile Data

Roaming in the USA

Lyd3 — Sun, 14 Aug 2022 13:16:47 GMT

EE chat have told me x 3 tines that my account is ready to roam however on the control setting in my EE account the roaming button won't let me enable it. It keeps saying error. EE assure me it's ok but worrying its not going to work. I fly later.

Re: Roaming in the USA

Northerner — Sun, 14 Aug 2022 13:54:27 GMT

Hi @Lyd3

What does it say when you text "ROAMING" to 150.

Is international calls and text active? (No from the image).

Thanks

Re: Roaming in the USA

Lyd3 — Sun, 14 Aug 2022 13:58:15 GMT

Its says your device is set up to roam..

Re: Roaming in the USA

Northerner — Sun, 14 Aug 2022 14:13:00 GMT

Hi @@

Can you check for updates to your EE app as it looks like you're on the old app.

Thanks

Re: Roaming in the USA

Lyd3 — Sun, 14 Aug 2022 14:14:58 GMT

Yep it's all updated. Should I uninstall and try again?

Re: Roaming in the USA

XRaySpeX — Sun, 14 Aug 2022 16:59:04 GMT

Don't worry or bother about the app. If it's doing the same in your online MyEE the issue lies deeper than the app. The app is a red herring.

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

Re: Roaming in the USA

Lyd3 — Sun, 14 Aug 2022 17:03:49 GMT

Yes it's on the online account too. Thanks I'll ring them now.

Re: Roaming in the USA

Glenn1611 — Sun, 14 Aug 2022 19:35:55 GMT

Same issue as that reported by a few of us here:

https://community.ee.co.uk/t5/My-EE-app-and-website/Bug/m-p/1158319

Re: Roaming in the USA

Lyd3 — Sun, 14 Aug 2022 19:41:20 GMT

Just read them all. I rang Customer Services and all they said oh glitch in the system but definitely account is set up for roaming. Will see tomorrow when I land. Thanks