topic Re: No mobile data in Portugal in Mobile Data

No mobile data in Portugal

Mbishop2704 — Sun, 14 Aug 2022 15:21:55 GMT

I am in Portugal and have had 4g for the first 4 days but today I haven’t been able to use mobile data at all, I do have signal, anyone know the issue?

Re: No mobile data in Portugal

Schockwave — Sun, 14 Aug 2022 15:47:32 GMT

Hello @Mbishop2704 ,

Welcome to the community,

Are you on pay as you go or contract? We would not know what the issues are as such, as you are not in the UK, that would be down to the network in Portugal. If on pay as you go, have you made sure you have enough credit, on contract have you checked roaming, call abroad and premium calls are enabled? Although that should not be the issue, as you have been able to use your data. Could you do a manual check to see if there is another network, where it might work?

Re: No mobile data in Portugal

Mbishop2704 — Sun, 14 Aug 2022 16:03:02 GMT

Hi, I am on a contact and everything is enabled, I have tried to manually connect to different networks but each is the same, I have signal but no mobile data in the top right of my screen

Sent from my iPhone

Re: No mobile data in Portugal

Schockwave — Sun, 14 Aug 2022 16:07:30 GMT

@Mbishop2704 , when did you get your contract? Was it before the 7 July 2021 or after? If it was after, then you would have to make sure that you pay for roam further. I would suggest taking a look here:

https://ee.co.uk/help/help-new/roaming-and-international/using-your-device-abroad/what-impact-will-brexit-have-on-roaming