topic Re: 4g Mobile Sim only -Variance in data speed between personal sim & business sim in Mobile Data

4g Mobile Sim only -Variance in data speed between personal sim & business sim

mylifesablast — Fri, 12 Aug 2022 11:41:44 GMT

Ok so I have just joined EE after a couple of previously poor experiences with a couple of other providers. I took the leap and paid a lot more for this service with a view to getting a substantially more stable and true reflection of the product I and my business pay for.

So I have ported to EE for my Business mobiles and the same for me personal mobile.
Tested indoors - with no obstructions

Business sim is Unlimited Calls and messages and 12gb of data - speedtest average results last two days.
Iphone 10x - showing two bars (wifi is off) D/L - 94.3 - 123 Mbps and U/L 1.39 - 75.0 Mbps - 24 ping (average)

Personal sim is unlimited calls and messages and unlimited data - speedtest average results last two days. Iphone 11 pro - showing 2 bars (wifi off) D/L 130 - 235Mbps and U/L 2.59- 27.3 Mbps - 27 ping(average)

Both checking against the same speediest server - Giganet Portsmouth

Any ideas, or is this just a balancing/transitioning phase due to the nature of the new contracts. I was getting drop-outs during teams and zoom calls or the image would break up and sound drop out

Re: 4g Mobile Sim only -Variance in data speed between personal sim & business sim

Jon_K — Fri, 12 Aug 2022 13:56:33 GMT

Hi @mylifesablast

Welcome to the community.

How long have you had your contracts?

Were all speed tests completed in the same location?

Jon

Re: 4g Mobile Sim only -Variance in data speed between personal sim & business sim

mylifesablast — Fri, 12 Aug 2022 15:12:45 GMT

Hi,

two days
Both checking against the same speedtest server - Giganet Portsmouth
In the same room
Same time, same day

Re: 4g Mobile Sim only -Variance in data speed between personal sim & business sim

Leanne_T — Fri, 12 Aug 2022 15:38:34 GMT

Hi @mylifesablast

Thanks for coming back to us.

I have sent you a private message for some details.

Leanne.

Re: 4g Mobile Sim only -Variance in data speed between personal sim & business sim

aveservices — Mon, 15 Aug 2022 12:01:46 GMT

Hi,

Also having the same issue.
We moved from a fixed BT line over to EE business as our personal sims achieved double of what the fixed line provided.
We're now worse off - any help greatly appreciated!

Re: 4g Mobile Sim only -Variance in data speed between personal sim & business sim

Christopher_G — Mon, 15 Aug 2022 14:44:13 GMT

Hi @aveservices

Welcome to the community.

Have you spoken to our Business Support team about this?

Chris