topic Re: Data refund in Mobile Data

Data refund

Starrr — Wed, 10 Aug 2022 23:01:43 GMT

I have just bought 2GB of data but then discovered I could have gifted some from another device. Apparently one can cancel at any time but I cannot see how to do that. Could anyone help please?

Re: Data refund

XRaySpeX — Thu, 11 Aug 2022 01:37:35 GMT

For a recurring UK/EU data add-on, text STOP 2GB ADD-ON to 150 for the 2GB add-on.

Re: Data refund

Starrr — Thu, 11 Aug 2022 03:30:46 GMT

Sorry, I should have said, it was a one-off purchase, not recurring.

Re: Data refund

XRaySpeX — Thu, 11 Aug 2022 05:46:38 GMT

Then there's no need to cancel, it'll just expire.

Re: Data refund

Starrr — Thu, 11 Aug 2022 07:20:15 GMT

No I want a refund as I have paid for something unnecessary. I will contact EE.

Re: Data refund

Leanne_T — Thu, 11 Aug 2022 07:22:30 GMT

Hi @Starrr

Thanks for coming here.

Please give us a call on 150 and the team will get this looked into for you.

Leanne.