topic Re: Packet loss for the last 3 days. in Mobile Data

Packet loss for the last 3 days.

Johno2090 — Mon, 11 Jul 2022 20:45:03 GMT

I'm seeing about 20% packet loss over the last 3 days and its made using the internet a nightmare. I've checked the area and it keeps saying no issues but theres something wrong!

Using RUTX12 on 2 EE sims.

DG2 8QN area.

Can someone from EE assist with this as the Live chat dosn't work.

Re: Packet loss for the last 3 days.

XRaySpeX — Mon, 11 Jul 2022 21:00:37 GMT

If those SIMs are on PAYG, Live Chat is not available to you.

Re: Packet loss for the last 3 days.

Johno2090 — Mon, 11 Jul 2022 21:04:29 GMT

They are all on monthly contract.

Re: Packet loss for the last 3 days.

Christopher_G — Tue, 12 Jul 2022 07:21:13 GMT

Hi @Johno2090

Have you tried reporting the problem on the status checker? That way our network team will look into it for you.

Chris

Re: Packet loss for the last 3 days.

Johno2090 — Tue, 12 Jul 2022 19:55:25 GMT

|Yeah i report it evey night through the status and never get any response other than no issues in my area. As soon as i switch to a different network i have no packetloss.

Re: Packet loss for the last 3 days.

Christopher_G — Wed, 13 Jul 2022 08:06:13 GMT

So after you've checked the status and it says 'No known problems in XXX XXX', you've clicked the 'report a problem' button and reported it, @Johno2090?

If that's the case, I would recommend speaking to our technical support team so they can look into this.

Chris

Re: Packet loss for the last 3 days.

Johno2090 — Wed, 13 Jul 2022 16:47:01 GMT

Thats correct, after further testing the packet loss starts about 3pm till 2amafter these times theres seems to be no issues with packetloss.

Re: Packet loss for the last 3 days.

edwarhys — Wed, 13 Jul 2022 18:06:40 GMT

Sounds like an issue once the kids are back from school , contention on line probably.

Where I live standard broadband and fibre was crap for TalkTalk , EE and PlusNet due to being so far from the exchange.

Would get errors all day and packet lose in the evenings.

I've moved to a well know fibre company and had no issues.

Re: Packet loss for the last 3 days.

Johno2090 — Wed, 13 Jul 2022 19:53:21 GMT

It could very well be theres a few large caravan parks around here and im guessing they are flooding the area and using the 4G. Either way there will still be nowhere near the population using it in a town/city and its got to the stage where its barely usuable.

I spent about 2 hours speaking to Technical help tonight and its been hell.....i had to explain what packet loss was to the guy, he had no clue.... I'm really starting to feel disillusioned.

Re: Packet loss for the last 3 days.

Christopher_G — Thu, 14 Jul 2022 07:05:42 GMT

Hi @Johno2090

I'm sorry to hear that the technical support team weren't able to help you in this instance. I've sent you a private message to get some more information from you.

Chris

Re: Packet loss for the last 3 days.

Johno2090 — Tue, 19 Jul 2022 12:02:03 GMT

Thanks for this, Apparently there is an issue on the local mast but still having the same issue of dropping packets.

Even when i look on the status checker it says there are still no issues on the mast, is there any update on when it will be fixed its pretty much making using the net impossible right now.

Re: Packet loss for the last 3 days.

Leanne_T — Tue, 19 Jul 2022 12:34:38 GMT

Hi @Johno2090

Have you reported the issue on the status checker an received a response to advise there is an ongoing issue?

Leanne.

Re: Packet loss for the last 3 days.

Johno2090 — Tue, 26 Jul 2022 21:05:37 GMT

Ive reported phoned talked to several people but no one seems to be able to help, everytime they troubleshoot they go through "slow speeds" but its not my issue so its not going to help me.

Everything internally on my network is giving me no issues, if i switch to a voda sim no packetloss, if i change to another device on EE still packetloss.

im at a loss and tied into these contracts for another 20 months when they are pretty much unusable at the moment.

Re: Packet loss for the last 3 days.

Johno2090 — Wed, 27 Jul 2022 16:30:48 GMT

Anyone?

Re: Packet loss for the last 3 days.

James_B — Wed, 27 Jul 2022 17:12:46 GMT

Hi @Johno2090,

Is the Network Status Checker still showing an issue in your area?

James

Re: Packet loss for the last 3 days.

Johno2090 — Wed, 27 Jul 2022 21:17:31 GMT

No it is now all green, however it was all green when the issue first started to happen before the mast issue was even noticed.

Re: Packet loss for the last 3 days.

Johno2090 — Wed, 03 Aug 2022 21:43:43 GMT

Thats a month now of packetloss, ive submitted a complaint and asked to be released from my conracts this is ridiculous.

Re: Packet loss for the last 3 days.

James_B — Thu, 04 Aug 2022 07:03:50 GMT

Hi @Johno2090,

I'm sorry to hear this issue still hasn't been resolved. Our complaints team will get back to you as soon as possible.

James