topic Re: Data in Spain in Mobile Data

Data in Spain

Garnett-Devon — Fri, 22 Jul 2022 11:24:04 GMT

Hi all. I am currently in Spain. I have unlimited data with roaming. I have really struggled to get any data unless i am in town. My wife has O2 and gets really strong coverage via Orange Spain. When I try to select Orange Spain and I get 1 bar and no data. I can get Moviestar very strong but 3G and doesn’t give any data. I have bought a CUDY 4g router. I also bought a 4g Orange data sim. Perfect coverage now. I have just tried putting the ee sim in the router and it doesn’t connect to a provider. What is the answer? Are Orange deliberately throttling ee roaming? I called ee in the UK and they said to forget Moviestar as they don’t like giving data roaming. I put the Orange data sim in the phone and I have full strength 4g. Any advice please?

Re: Data in Spain

Chris_B — Fri, 22 Jul 2022 12:46:53 GMT

@Garnett-Devon It’s not a Orange UK sim as the orange UK network shut down quite a few years ago now.

Re: Data in Spain

Christopher_G — Fri, 22 Jul 2022 13:19:49 GMT

Hi @Garnett-Devon

Are you able to make calls on Movistar?

Where did you get the router from?

Chris

Re: Data in Spain

Garnett-Devon — Fri, 22 Jul 2022 13:19:50 GMT

I get that. However EE offer full data roaming. They don’t operate in Spain. Your phone connects with MovieStar Orange ES Vodaphone ES or Yoigo. I called them and asked why no data. They said MovieStar doesn’t let you have access to data. Orange ES has a good signal on the kids O2 phone but nothing on an EE phone. I needed to stay is touch so bought a router and a 100gb Orange payg sim. It is not right that I need to do this as I am paying twice. I’m trying to find out if this is EE or Orange blocking uk EE sims.

Re: Data in Spain

XRaySpeX — Fri, 22 Jul 2022 13:27:24 GMT

@Garnett-Devon : You don't get unlimited data from EE when roaming. There's a FUP of up to 50 GB (contract) or 25 GB (PAYG) data per billing month if you have more.

Re: Data in Spain

Garnett-Devon — Fri, 22 Jul 2022 13:37:31 GMT

No problem with calls on MovieStar. Just no data. I called EE and they said that MovieStar no data is the most common complaint. The router was bought from an independent computer shop so isn’t operator locked.

Re: Data in Spain

EssexBoyEE — Fri, 22 Jul 2022 13:54:08 GMT

When you put your EE Sim into the Router (and Rebooted) did you check or change the APN Profile Settings are correct for EE UK, and if so did you Save any Changes and then Re Boot the Router again.

Re: Data in Spain

Garnett-Devon — Fri, 22 Jul 2022 14:07:55 GMT

i think that may be the problem. I didn’t know about the SIM pin code. I understand it should be 1111? I have also looked up my PUK in case I get it wrong! I’m tempted to wait until I am back in the UK as I have plenty of Orange data left. Is this simply a case of logging into the IP address and changing the pin? Thanks

Re: Data in Spain

Garnett-Devon — Fri, 22 Jul 2022 14:11:23 GMT

Thanks - I was aware of the limit. EE changed my payment date so I would get 2 x 50gb by starting the new month half way through my trip.

Re: Data in Spain

EssexBoyEE — Fri, 22 Jul 2022 15:27:27 GMT

@Garnett-Devon wrote - i think that may be the problem. I didn’t know about the SIM pin code. I understand it should be 1111? I have also looked up my PUK in case I get it wrong!

The Sim Pin Code, shouldn't be an issue, unless you have set one up, you should be able to just slap the Sim in the Router, Re Boot, Check the APN Profile Settings are correct or Create a New or Change / Edit APN Profile, then thats all you need to do.

If you have set the SIM with a Pin Code then you can input this Code into the Router it will be available somewhere in the Admin Settings. If you do need to put the Pin Code into the Router Settings then this will probably be Permanent until changed or disabled again, so bear this in mind if your doing Sim Swops.

Re: Data in Spain

Radio6 — Wed, 27 Jul 2022 12:43:22 GMT

Also unable to connect to the orange network while in Spain, no service message. We are on the ee network and used to work fine, customer service absolutely no idea. Only network available is Movistar which has very poor data? I have purchased a local orange sim which works fine, but paying twice.

Re: Data in Spain

Kevozzr1400 — Thu, 17 Nov 2022 10:20:53 GMT

Hi just back from Spain totaly apauling coverage from moviestar no calls or internet, i went into the store before i went and was told to text roame to 150 and all would be fine. my friend had o2 not a problem with internet or calls so i will be buying a pay as you go o2 sim for next visit. I now know what EE stands for Extremley Exasperated.

Re: Data in Spain

Katie_B — Thu, 17 Nov 2022 10:28:38 GMT

Good morning @Kevozzr1400.

I hope you had a lovely time in Spain.

I am sorry to hear about your calls and internet whilst you were abroad.

By any chance when you were in Spain did you try connecting to another local network?

Did you receive any error codes?

Was this reported to our technical care team whilst you were in Spain?

Speak soon,

Katie