topic Re: New Sim not accepting in Mobile Data

New Sim not accepting

wendyH2022 — Wed, 20 Jul 2022 20:42:06 GMT

Daughters iPhone which was bought via EE stopped acknowledging data. Chsngednphone, another via EE again no data. An hour with EE and they agreed we needed a new Sim. Activated it and guess what, still no data. Even though there is 100 on the account the 4g won’t work.

We reset and changed everything except for going back to factory settings…

anything else we could try please..???

Re: New Sim not accepting

Jon_K — Thu, 21 Jul 2022 07:09:53 GMT

Hi @wendyH2022.

Welcome to the community.

Do you have another known working EE SIM that you could temporarily try in your daughter's phone?

This would help us to narrow down the cause of the problem, as the problem would follow either your daughter's SIM card or the phone. We would then be able to take the appropriate action depending on the outcome.

Jon