topic Won’t let me gift any data in Mobile Data

Won’t let me gift any data

janomm1 — Tue, 19 Jul 2022 16:18:31 GMT

Hi anyone help ? When I click on data usage it goes to blank screen but can get into all other screens perfectly.

is there something wrong with the website

Re: Won’t let me gift any data

Leanne_T — Wed, 20 Jul 2022 06:46:28 GMT

Morning @janomm1

Thanks for coming here 🙂

Can you gift data this morning?

If not, have you been able to gift data before?

Are you in the UK?

Leanne 🙂

Re: Won’t let me gift any data

janomm1 — Wed, 20 Jul 2022 17:07:05 GMT

Hi Leanne no it still won’t let me into data usage the screen goes blank so I can’t gift data. I gift data to my iPad and phone every month 😞

Re: Won’t let me gift any data

Christopher_G — Wed, 20 Jul 2022 17:43:04 GMT

Thanks for trying, @janomm1

I would recommend speaking to our Mobile Care team so that they can look into this for you.

Let us know what happens.

Chris

Re: Won’t let me gift any data

Kellyann25 — Thu, 21 Jul 2022 19:22:02 GMT

This is clearly a widespread problem as it is doing the same to me. What are EE doing about it?

Re: Won’t let me gift any data

Kellyann25 — Thu, 21 Jul 2022 19:23:12 GMT

It's not letting me either.

Re: Won’t let me gift any data

janomm1 — Thu, 21 Jul 2022 19:33:17 GMT

I had to phone them up to gift my data … must be something wrong with website but they didn’t say

Re: Won’t let me gift any data

Jodiburton69 — Fri, 22 Jul 2022 10:09:43 GMT

I’m having the same problem

Re: Won’t let me gift any data

Bowks80 — Fri, 22 Jul 2022 10:42:28 GMT

Wont left me gift data either. OP was made Tuesday, shocking how this is still a problem as of Friday….terrible service.

Re: Won’t let me gift any data

murandsus — Fri, 22 Jul 2022 11:00:53 GMT

Yes, I am having bother too!!!

Re: Won’t let me gift any data

Christopher_G — Fri, 22 Jul 2022 12:09:22 GMT

Hi @Jodiburton69, @Bowks80 and @murandsus.

Are you all using the My EE app? If so, could you try deleting it and redownloading? Could you also try logging into your My EE account on the desktop website please?

Chris

Re: Won’t let me gift any data

Kellyann25 — Fri, 22 Jul 2022 12:19:15 GMT

Mine is doing it from the desktop site not the app.

Re: Won’t let me gift any data

Christopher_G — Fri, 22 Jul 2022 12:21:54 GMT

OK, thank you @Kellyann25.

Re: Won’t let me gift any data

murandsus — Fri, 22 Jul 2022 12:51:00 GMT

This wasn’t on the app, from desktop.

Re: Won’t let me gift any data

murandsus — Fri, 22 Jul 2022 12:54:53 GMT

I’ve just managed to do it from the app 👍

Re: Won’t let me gift any data

fifilafolle24 — Sat, 23 Jul 2022 13:02:24 GMT

have tried on mobile and desktop. Grrr

Re: Won’t let me gift any data

Leanne_T — Sat, 23 Jul 2022 13:06:30 GMT

Hi @fifilafolle24

Thanks for coming to the community.

Do you get an error message?

Are you in the UK or roaming?

Leanne 🙂

Re: Won’t let me gift any data

Rachel2205 — Sun, 24 Jul 2022 11:10:13 GMT

today is Sunday and I also still cannot gift my son any data. Absolutely disgusting that this has gone on for almost a week and the issue is still not fixed

Re: Won’t let me gift any data

Leanne_T — Sun, 24 Jul 2022 12:21:09 GMT

Hi there @Rachel2205

Thanks for coming here.

Are you using the My EE app or My EE account online?

Do you get an error message when you try and gift data?

Leanne 🙂

Re: Won’t let me gift any data

Jodiburton69 — Sun, 24 Jul 2022 13:49:24 GMT

You can dial 150 and get it gifted.

Sent from my iPhone