topic Re: Cannot see data on app or web in Mobile Data

Cannot see data on app or web

Lustr — Tue, 19 Jul 2022 13:07:55 GMT

I can access my pay monthly phone contacts under one ownership however cannot see the data pages - I want to gift some data to one from one phone to another

Re: Cannot see data on app or web

Chris_B — Tue, 19 Jul 2022 13:22:10 GMT

@Lustr All lines have to be on contract and on the same account to gift data. You can not gift to PAYG and you can not gift across accounts.

Re: Cannot see data on app or web

Lustr — Tue, 19 Jul 2022 13:41:12 GMT

Hi all lines are in contract, under the same account and all lines are pay monthly

Re: Cannot see data on app or web

Leanne_T — Tue, 19 Jul 2022 14:18:53 GMT

Hi @Lustr

Thanks for posting,

Are all numbers on the same bill?

Have you been able to gift data before?

Leanne 🙂

Re: Cannot see data on app or web

Lustr — Tue, 19 Jul 2022 14:21:01 GMT

Yes all numbers on same bill and yes I gift quite often but I am faced with a blank page when I try and view data both on app and web

Re: Cannot see data on app or web

Leanne_T — Tue, 19 Jul 2022 14:31:40 GMT

Thanks @Lustr

Are you in the UK at the moment?

Leanne.

Re: Cannot see data on app or web

Lustr — Tue, 19 Jul 2022 14:42:13 GMT

Yes

Re: Cannot see data on app or web

Leanne_T — Tue, 19 Jul 2022 14:43:51 GMT

Thanks @Lustr

I would suggest giving us a call on 150 and the team can get this looked into further for you.

Let me know how you get on.

Leanne.

Re: Cannot see data on app or web

Lustr — Tue, 19 Jul 2022 15:21:18 GMT

What option should I go for please?

Re: Cannot see data on app or web

XRaySpeX — Tue, 19 Jul 2022 15:28:45 GMT

Mobile (1) > Tech. Support.

Re: Cannot see data on app or web

Leanne_T — Tue, 19 Jul 2022 16:15:07 GMT

Thanks @XRaySpeX

Let us know you get on @Lustr 🙂

Leanne.

Re: Cannot see data on app or web

Lustr — Tue, 19 Jul 2022 16:30:13 GMT

All done thank you

They said it may be due to the overhaul of the EE web space?

Re: Cannot see data on app or web

Leanne_T — Tue, 19 Jul 2022 16:31:36 GMT

Glad this is sorted for you @Lustr

Please let me know if this happens again.

Leanne.

Re: Cannot see data on app or web

XRaySpeX — Tue, 19 Jul 2022 16:31:58 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.