topic Re: Double data for BT halo in Mobile Data

Double data for BT halo

hanglauuk — Tue, 12 Jul 2022 19:44:28 GMT

I am a Halo customer

But the sales do not mention for the double data

Re: Double data for BT halo

XRaySpeX — Tue, 12 Jul 2022 19:58:08 GMT

I can't find any information to say that you would get double data on EE Mobile contracts when taking out BT Halo. I found this BT help page referencing double data for BT Mobile though which offers double data on all BT Mobile contracts in the same household as the BT Halo.

Re: Double data for BT halo

Chris_B — Tue, 12 Jul 2022 20:00:35 GMT

@XRaySpeX It’s the other way round, Have halo get a EE mobile contract and get double data. SEE HERE

@hanglauuk you’ll receive the double data 30 from EE because you have BT halo. If you don’t get it you’ll need to call EE customer services.

Re: Double data for BT halo

hanglauuk — Tue, 12 Jul 2022 21:12:00 GMT

So why the CS contact me now

Re: Double data for BT halo

Schockwave — Wed, 13 Jul 2022 10:57:34 GMT

@hanglauuk , you write and ask why customer service contact you now, but what did they say or write?

Re: Double data for BT halo

hanglauuk — Thu, 14 Jul 2022 21:16:08 GMT

OK now

Call the CS

They check out and

give me double data

from 160 to 320

Thanks

Re: Double data for BT halo

Leanne_T — Fri, 15 Jul 2022 07:15:32 GMT

Thanks for letting us know @hanglauuk

Leanne 🙂

Re: Double data for BT halo

hanglauuk — Fri, 15 Jul 2022 11:16:52 GMT

Yes

Especially good if you share the data with your family members

Re: Double data for BT halo

Leanne_T — Fri, 15 Jul 2022 11:18:15 GMT

Yes, I'm sure they will love you for gifting data to them @hanglauuk

Leanne 🙂

Re: Double data for BT halo

Ste55 — Thu, 21 Jul 2022 10:33:13 GMT

Why should we have to contact EE customer service It should be automatic. The 10 percent discount is there.

maybe EE is hoping we would forget. Or can’t be bothered.

Re: Double data for BT halo

Carlbrass83 — Sun, 31 Jul 2022 20:11:57 GMT

I spoke to ee about this her response was

"Call BT, we're ee"

I will bring ringing back in the morning regarding this!