topic Re: Unlock Content lock. in Mobile Data

Unlock Content lock.

CarlH1 — Thu, 07 Jul 2022 04:28:50 GMT

How to turn off content lock for 4g on package payment phone.

I want to know a way that works to unlock 18+ contents on my phone 4g as nothing in link below seems works:

https://community.ee.co.uk/t5/Archived-Posts/Advice-EE-Content-Lock/td-p/741855

And I do not have a credit card so that only way not tried.

Tried text didn't work, just says I'm afraid service is temporarily unavailable on 150.

And on 879 just says.

You current have full strict content lock applied, if want to remove call 150 or visit my EE.

Tried site but can find nothing for this anywhere.

Tried app.

But also can see nothing for this.

Called 150.

Got nice person on phoned tried turn it of but when tried it on my phone 18+ extra was still blocked on 4g.

He said to try again in 24 hours as sometimes it takes that long but no joy so far.

I'm stumped what else can do as according to all can find tried everything can, also extremely annoyed by this I'm well over 18.

So what can do if anything.?

Re: Unlock Content lock.

XRaySpeX — Thu, 07 Jul 2022 04:42:23 GMT

@CarlH1 : Are you on contract or PAYG?

Re: Unlock Content lock.

CarlH1 — Thu, 07 Jul 2022 04:45:12 GMT

I am in pay monthly pack. (Wear have to pay monthly for top up.)

Not sure it that is classed as pay as go or not.? In fact would be grateful if could let me know if is or isn't.

Re: Unlock Content lock.

XRaySpeX — Thu, 07 Jul 2022 04:49:10 GMT

That's PAYG & it's a 30-day pack.

On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Unlock Content lock.

CarlH1 — Thu, 07 Jul 2022 04:50:40 GMT

I do not have a credit card.

Re: Unlock Content lock.

XRaySpeX — Thu, 07 Jul 2022 04:52:08 GMT

Then it's the EE Store for you. There's no other way.

Re: Unlock Content lock.

CarlH1 — Thu, 07 Jul 2022 04:54:34 GMT

Don't even know wear ee store is.

That's really dissapointing very dissapointed in EE.

But thank you for XRaySpeX..

Re: Unlock Content lock.

XRaySpeX — Thu, 07 Jul 2022 04:58:31 GMT

Look up your nearest EE Store in the "Store Finder" at top of this page.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Re: Unlock Content lock.

CarlH1 — Thu, 07 Jul 2022 05:02:43 GMT

It's not sorted its still blocking me but appreciate the attempted help.

Also is 1818 safe just wondering.

Re: Unlock Content lock.

XRaySpeX — Thu, 07 Jul 2022 05:05:44 GMT

Your query is. You've yet to visit an EE Store to complete the content unlock.

What is 1818?

Re: Unlock Content lock.

CarlH1 — Thu, 07 Jul 2022 05:11:44 GMT

1818

Is number give you to give card details for content unlock.

If have credit card.

Re: Unlock Content lock.

XRaySpeX — Thu, 07 Jul 2022 05:21:12 GMT

I believe it's only for contracts. What's wrong with 150? Anyway you'll need a credit card for either.

Re: Unlock Content lock.

CarlH1 — Thu, 07 Jul 2022 05:23:12 GMT

Tried 150.

Also do not need credit card when phoned them but didn't work anyway.

What they did didn't seem to work.

Re: Unlock Content lock.

CarlH1 — Fri, 08 Jul 2022 18:36:39 GMT

After trying for few days a few different personal at EE over phone content lock still not turned off worse seems stuck in stricked for some reason.?

The people at EE just tell me there is a technical problem at there end and having problems with content lock, so few days later and nothing it's sad really.

(Note: I don't have a credit card.)

But on a positive note at least people at 150 phone number are pleasant and seem to generally be trying to help, hope they are still looking into it and will sort it out and let me know someday soon.

It's truly sad that this is so difficult and hard to do.

Re: Unlock Content lock.

Chris_B — Fri, 08 Jul 2022 20:09:12 GMT

@CarlH1 Go to a store with photo ID and the store should be able to do this for you. To have content lock removed by calling customer services you need a credit card to pay a refundable token as you have to prove your over 18 they will not do this request if you don’t have a credit card.

Re: Unlock Content lock.

CarlH1 — Fri, 08 Jul 2022 20:25:03 GMT

Main problem with going in store is that hard find one then when do they are closed down.

(Also bit embarrassing too.)

Re: Unlock Content lock.

Jon_K — Sat, 09 Jul 2022 07:25:49 GMT

Hi @CarlH1.

Have a look at our EE Store Finder to see which stores are open near you.

Jon