topic Re: Wrong extra charge in Mobile Data

Wrong extra charge

kevinko — Sun, 26 Jun 2022 07:11:53 GMT

I have just checked my account from the EE app and discovered an additional charge of £0.76 for a photomessage at 6.35pm yesterday. At this time I was sitting in a bar in Kioni with friends and never sent nor received a photograph,text message or similar.

How has this happened?

Re: Wrong extra charge

Chris_B — Sun, 26 Jun 2022 09:04:13 GMT

@kevinko Have you checked your sms list to see if a mms was sent at all ?

Re: Wrong extra charge

kevinko — Sun, 26 Jun 2022 09:14:36 GMT

There was a text with an emoticon but that was from this morning.
Regards
Kevin

Re: Wrong extra charge

Chris_B — Sun, 26 Jun 2022 09:20:29 GMT

@kevinko If you didn’t send any text at all at this time frame quoted you’ll have to call customer services about this.

Re: Wrong extra charge

kevinko — Sun, 26 Jun 2022 09:23:36 GMT

I am in Greece for another two weeks so will have to swallow this one I'm
abit nadgy as in the last 18 months I have had my account hacked twice. All
back end stuff looks fine.
Regards
Kevin

Re: Wrong extra charge

Schockwave — Sun, 26 Jun 2022 11:24:55 GMT

@kevinko , That could be why, if you sent the message in the morning in Greece, it will take a while before it shows up that you are being charged, depending on what roaming package you have. If you are near Turkey, then that could incur a charge, as it may have picked up a network inTurkey instead of Greece.

I know you sent it in the morning, so not sure why this would show up as being the evening, but when you are back in the UK, ring customer service and discuss this with them then, they will be able to take a look for you.

Re: Wrong extra charge

bristolian — Sun, 26 Jun 2022 11:55:54 GMT

@kevinko wrote:
There was a text with an emoticon but that was from this morning.

Emoticons shouldn't normally trigger an SMS to be sent as an MMS, but neither is that impossible.

Try copying the previous message into a new message, and see if your phone says "converting to MMS" or similar.

Re: Wrong extra charge

XRaySpeX — Sun, 26 Jun 2022 13:04:07 GMT

@Schockwave wrote:

That could be why, if you sent the message in the morning in Greece, it will take a while before it shows up that you are being charged

Backwards in time to yesterday?

Re: Wrong extra charge

kevinko — Sun, 26 Jun 2022 15:42:36 GMT

I wonder if I could have the lottery numbers 😎
Regards
Kevin