topic Re: Mobile data temporarily turned off by operator for sim 1? in Mobile Data

Mobile data temporarily turned off by operator for sim 1?

fotddarren — Wed, 22 Jun 2022 14:12:18 GMT

I have just received this message and now have no internet connection via mobile data. I can still make calls and send texts. What is the cause and fix?

Re: Mobile data temporarily turned off by operator for sim 1?

Chris_B — Wed, 22 Jun 2022 14:18:30 GMT

@fotddarren The cause is the mobile operator for some reason has turned your data off and the fix is you call customer service to ask why..

Re: Mobile data temporarily turned off by operator for sim 1?

Zakky2 — Wed, 22 Jun 2022 14:20:35 GMT

Omg this is so frustrating

EE what's going on with my Mobile data it's been out for 4 hours now .

This is totally unacceptable.

Please help 🙏

Re: Mobile data temporarily turned off by operator for sim 1?

Chris_B — Wed, 22 Jun 2022 14:23:22 GMT

@Zakky2 have you checked the network status in your area ? Have a look at THIS put your postcode into it and device type then click check status.

Re: Mobile data temporarily turned off by operator for sim 1?

Zakky2 — Wed, 22 Jun 2022 14:24:26 GMT

Please Leonne I'm experiencing exactly the same issues here in Birmingham.

I desperately need my Mobile data and I cannot pay for anything. It's been out now for over 3 hour's.

Please please help

Re: Mobile data temporarily turned off by operator for sim 1?

Leanne_T — Wed, 22 Jun 2022 14:28:51 GMT

Hi @Zakky2

Thanks for coming here.

Some customers are having problems making calls and using data on our network. We’re working as quickly as possible to fix this and we’re really sorry for any inconvenience caused.

EE broadband and landline services are not affected and customers can use WiFi calling to stay connected.

Leanne.

Re: Mobile data temporarily turned off by operator for sim 1?

michaelhawwk — Wed, 22 Jun 2022 16:24:19 GMT

hi i am a self-employed driver witch relies on the mobile data to work can u give an update on to when this will be fixed as i am unable to work for the last 4 hr.

Re: Mobile data temporarily turned off by operator for sim 1?

Jon_K — Thu, 23 Jun 2022 06:52:15 GMT

Hi @michaelhawwk.

Let us know if you're unable to use your data this morning.

Jon