topic Re: Unstable connection in Mobile Data

Unstable connection

Eli100 — Thu, 16 Jun 2022 16:06:15 GMT

I have just purchased a SIM card pre paid and the reception checker says good to great but I get about an hour in the morning that’s good and then all my zoom calls freeze or are delayed. I’m in bucks and I don’t understand it. I need good connection as I’m a home worker but renewing this doesn’t seem viable.

Re: Unstable connection

bristolian — Thu, 16 Jun 2022 17:18:30 GMT

What device are you using you SIM with?

Is this in a phone, or a router?

If you're using a phone, can you use internet-based functions such as apps or web-browsing OK?

Re: Unstable connection

Eli100 — Thu, 16 Jun 2022 18:56:18 GMT

It’s in my dongle huawei. I use it for gmail and the odd zoom but it’s just not coping well.

Re: Unstable connection

bristolian — Thu, 16 Jun 2022 19:03:26 GMT

Do these speeds vary?

Are you still able to perform less-intensive functions when video-calls fail?

Re: Unstable connection

Eli100 — Thu, 16 Jun 2022 19:06:30 GMT

Speed varies throughout the day. Morning is good. From 11am onwards it gets worse.

I can perform gmail activity when zoom fails but it’s slow.

Re: Unstable connection

Christopher_G — Fri, 17 Jun 2022 06:57:35 GMT

Have you reported a problem on the network status checker, @Eli100?

Chris

Re: Unstable connection

Eli100 — Fri, 17 Jun 2022 07:54:00 GMT

Hi Chris. No but I’ll do that

Re: Unstable connection

Christopher_G — Fri, 17 Jun 2022 08:07:47 GMT

Thanks @Eli100

That way our network team will check to see if any maintenance work is needed.

Chris

Re: Unstable connection

Eli100 — Fri, 17 Jun 2022 09:28:55 GMT

Perfect thank you