topic Re: Slow upload speeds in Mobile Data

Slow upload speeds

a_ukboy — Tue, 14 Jun 2022 09:47:12 GMT

Hi, I get a 4G connection when at home, usually 2-3 bars of signal, my download speeds vary from 20-40mbps but my issue is upload speed, it’s usually 0.3-0.5mbps.. occasionally it goes as high as 1mbps, it makes using the internet slow, pages on safari take a while to start loading and FaceTime or WhatsApp video calling impossible, what speeds should i be getting with upload?
I have checked the status checker and it says no issues!

Thanks

Re: Slow upload speeds

Northerner — Tue, 14 Jun 2022 11:46:12 GMT

Hi @a_ukboy

It could be one of a few different issues from your geographic location to EE mast to the building.

What is your reception like outside?

Thanks

Re: Slow upload speeds

a_ukboy — Tue, 14 Jun 2022 11:47:17 GMT

It’s the same outside

Re: Slow upload speeds

Christopher_G — Tue, 14 Jun 2022 13:51:37 GMT

Hi @a_ukboy

Have you checked to see if there are any maintenance works in your area? You can check the network status on our coverage checker.

You can also report a problem on there.

Chris

Re: Slow upload speeds

a_ukboy — Tue, 14 Jun 2022 13:53:06 GMT

No issues according to the status checker

Re: Slow upload speeds

Christopher_G — Tue, 14 Jun 2022 14:40:23 GMT

Did you report a problem, @a_ukboy? That way our network team can investigate it.

Chris

Re: Slow upload speeds

a_ukboy — Fri, 17 Jun 2022 12:02:20 GMT

So I reported my slow upload speed, got told they could not find a problem, but this is my speed now! Clearly there is a problem!
I usually have great speeds from EE at home

[Mod edit: Image rejected due to it containing personal information.]

Re: Slow upload speeds

Christopher_G — Fri, 17 Jun 2022 11:34:33 GMT

Thanks for reporting it, @a_ukboy

Do you get the same speed results on more than one device? Have you tried restarting all of your equipment?

Chris

Re: Slow upload speeds

a_ukboy — Fri, 17 Jun 2022 11:36:21 GMT

Thanks for the reply, I have rebooted my phone, it’s and iPhone 12 Pro, but I can’t try another device because it’s an esim!

Re: Slow upload speeds

Christopher_G — Fri, 17 Jun 2022 11:42:14 GMT

Thanks, @a_ukboy

Could you try forgetting the network and re-connecting it please?

Chris

Re: Slow upload speeds

bristolian — Fri, 17 Jun 2022 16:37:01 GMT

Do these speeds vary depending on day/time?