topic Re: WeAre8 app won’t open since 5 days ago! in Mobile Data

WeAre8 app won’t open since 5 days ago!

Mojo23 — Mon, 06 Jun 2022 17:28:37 GMT

The WeAre8 app since 5 days ago will not open on my iphone11! I’ve deleted it and reinstalled it from the App Store and turned phone on and off but it makes no difference.
I’m wondering if anyone else has had this problem.
would appreciate any help

please

Re: WeAre8 app won’t open since 5 days ago!

Leanne_T — Tue, 07 Jun 2022 06:58:41 GMT

Morning @Mojo23

Thanks for coming to the community.

Are you on the latest software?

What happens when you try and open the app?

Thanks 🙂

Leanne.

Re: WeAre8 app won’t open since 5 days ago!

Mojo23 — Tue, 07 Jun 2022 08:17:12 GMT

Hi
Thanks for responding.
I am on the latest software.
When I touch the app it opens and immediately closes again.
I’ve been using this app for months but this has happened just in the last week or so.

Sent from my iPhone

Re: WeAre8 app won’t open since 5 days ago!

Leanne_T — Tue, 07 Jun 2022 08:20:50 GMT

Thanks @Mojo23

Are you connected to WiFi or using data?

Leanne 🙂

Re: WeAre8 app won’t open since 5 days ago!

Mojo23 — Tue, 07 Jun 2022 08:40:12 GMT

I am connected to wi fi but when I was out and about and using data yesterday it wouldn’t open then either

Sent from my iPhone

Re: WeAre8 app won’t open since 5 days ago!

Leanne_T — Tue, 07 Jun 2022 09:01:51 GMT

Thanks @Mojo23

I would suggest contacting WeAre8, to see if they are aware of this and offer any further support.

Let me know how you get on.

Leanne.

Re: WeAre8 app won’t open since 5 days ago!

chistery — Tue, 07 Jun 2022 09:12:28 GMT

Just downloaded it onto my iPhone and it crashes on start-up.

Fine on Android.

Re: WeAre8 app won’t open since 5 days ago!

Gareth43 — Tue, 07 Jun 2022 09:22:24 GMT

Mine works ok and I’ve just watch an add for it. I’m also on iPhone 12 Pro max

Re: WeAre8 app won’t open since 5 days ago!

Leanne_T — Tue, 07 Jun 2022 09:24:06 GMT

Thanks for letting us know @Gareth43

@chistery thanks for testing this, could you report this to WeAre8 and they can get this looked into 🙂

Leanne.

Re: WeAre8 app won’t open since 5 days ago!

Mojo23 — Tue, 07 Jun 2022 09:25:12 GMT

Mine worked fine for months but not now and I have earned money for watching the ads but now it won’t open.

Sent from my iPhone

Re: WeAre8 app won’t open since 5 days ago!

Mojo23 — Tue, 07 Jun 2022 09:26:12 GMT

Will do. Thanks

Sent from my iPhone

Re: WeAre8 app won’t open since 5 days ago!

Mojo23 — Tue, 07 Jun 2022 09:26:13 GMT

Maybe it’s affecting a lot of us then

Sent from my iPhone

Re: WeAre8 app won’t open since 5 days ago!

Mojo23 — Tue, 07 Jun 2022 09:27:12 GMT

Will do. Thank you

Sent from my iPhone

Re: WeAre8 app won’t open since 5 days ago!

chistery — Tue, 07 Jun 2022 09:30:25 GMT

@Leanne_T Will do.

There's quite a few app store reviews saying it's crashing so hopefully they are already on it.

Re: WeAre8 app won’t open since 5 days ago!

Leanne_T — Tue, 07 Jun 2022 09:38:38 GMT

Thanks @chistery @Mojo23

Leanne.

Re: WeAre8 app won’t open since 5 days ago!

chistery — Wed, 08 Jun 2022 16:48:27 GMT

Weare8 have sent 2 updates out today, and it seems they have fixed it in version 2.1.1. It's not crashing any more.

Re: WeAre8 app won’t open since 5 days ago!

Mojo23 — Wed, 08 Jun 2022 17:48:56 GMT

Thanks so much! I just deleted the app again and reinstalled it and it’s working fine.

pity WeAre8 couldn’t reply sooner and tell me it was sorted. Poor customer service.

they replied yesterday saying they would get back to me but haven’t had an update.
I so appreciate you taking the time to help me with this.

Thanks again

Re: WeAre8 app won’t open since 5 days ago!

Leanne_T — Thu, 09 Jun 2022 07:00:40 GMT

Morning @Mojo23

Thanks for coming back and letting us know 🙂

Thanks for helping @chistery.

Have a lovely day.

Leanne.