topic Data alert when I have lots left in Mobile Data

Data alert when I have lots left

Val112 — Thu, 02 Jun 2022 14:33:06 GMT

I was in London last week & got an alert arhat I had 2Gbs left. This was unusual as I barely use that much & my data allowance is 29GB. Bill usage for Feb, Mar & Apr was a max of 1.28 used of 29GB whilst May shows 27.61 Gb left of 29GB. This still should leave me with plenty so why the alert.

Re: Data alert when I have lots left

Leanne_T — Thu, 02 Jun 2022 17:04:28 GMT

Hi @Val112

Welcome to the community.

Can you text BALANCE to 150 and let me know the full reply?

Speak soon.

Leanne.

Re: Data alert when I have lots left

Val112 — Fri, 03 Jun 2022 06:54:47 GMT

Hi Leanne,

Thank you for your reply.

There is a lot to copy but the relevant bit says

….’You have 27.6GB remaining of your 29.0 Gb data allowance.

This will refresh 09 Jun 2022.

You have used 0 bytes of free data this billing period, Reply FREE USAGE to see a full breakdown’…..

Val

Re: Data alert when I have lots left

Leanne_T — Fri, 03 Jun 2022 06:58:29 GMT

Thanks @Val112

It seems like the text message may have been sent in error. If you would like to check this please give us a call on 150 and the team will get this looked into.

Leanne 🙂

Re: Data alert when I have lots left

Col9 — Fri, 03 Jun 2022 07:38:31 GMT

This could be a security check,

because of the different location of the signal.

This would enable the find my lost phone,

if requested. says me hun.

Re: Data alert when I have lots left

JordanFawdon04 — Fri, 03 Jun 2022 07:50:10 GMT

Thank you so much 🙂

Re: Data alert when I have lots left

Val112 — Sat, 04 Jun 2022 05:15:39 GMT

Thank you.

Re: Data alert when I have lots left

James_B — Sat, 04 Jun 2022 08:00:39 GMT

How did you receive this alert @Val112?

Was it a message from EE or just a notification triggered by your phone's data settings?

James

Re: Data alert when I have lots left

Val112 — Sat, 04 Jun 2022 14:25:40 GMT

It wasn’t a text, the phone buzzed & it popped up. I’m happy that I still have data left so no worries. Just was puzzling.

Re: Data alert when I have lots left

James_B — Sat, 04 Jun 2022 14:51:00 GMT

Hi @Val112,

It sounds like your phone has it's own data usage warning activated in its settings.

If you'd like to sync this up with your data refresh date and allowance, just let me know which phone you're using so I can help.

James

Re: Data alert when I have lots left

Col9 — Sun, 05 Jun 2022 05:04:24 GMT

Hi if you haven't got any success with your permission, in phones

try ,settings:

WIFI click:

Data settings

usage of data.

set warning ⚠ amount to use.

Also you can include the cost of the Bill to be expanded.

Re: Data alert when I have lots left

Val112 — Sun, 05 Jun 2022 06:15:00 GMT

Thanks Col9,

You were right, it was my phone settings.

cheers

Val