topic Re: Can’t load Ann Summers in Mobile Data

Can’t load Ann Summers

Riaw — Sun, 01 May 2022 16:45:41 GMT

I can’t load, what I can only presume is because they are adult web pages, ie In my case, Ann Summers.
I have checked the age restrictions etc on my iphone, everything is allowed.

I have also checked on my ee account, again no restrictions.

can anyone help please?

Re: Can’t load Ann Summers

XRaySpeX — Sun, 01 May 2022 16:50:42 GMT

@Riaw : Are you on contract or PAYG?

It could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

Re: Can’t load Ann Summers

Riaw — Sun, 01 May 2022 18:14:04 GMT

Thank you for your reply @XRaySpeX

I have tried what you advised, but unfortunately it still won’t work.

I’m on a sim only deal.

Re: Can’t load Ann Summers

Leanne_T — Mon, 02 May 2022 07:52:55 GMT

Morning @Riaw

Thanks for coming here 🙂

Do your parental controls show as OFF in your My EE account?

Speak soon.

Leanne.

Re: Can’t load Ann Summers

Riaw — Mon, 02 May 2022 08:03:38 GMT

They show as Full access, moderate or strict, and mine is on full access.
there doesn’t seem to be a OFF option.

Re: Can’t load Ann Summers

Leanne_T — Mon, 02 May 2022 08:05:56 GMT

Thanks @Riaw

Have you restarted your phone?

What message shows when you try and access the site?

Leanne 🙂

Re: Can’t load Ann Summers

Riaw — Mon, 02 May 2022 08:13:28 GMT

It’s says this website is unavailable try again?
yes I have restarted the phone. 🤔

After Ann summers wouldn’t work I then googled search lingerie as I thought that wedpage was down, and the first one that came up was lovehoney, but that one said the same message, wouldn’t load.
so then I tried boohoo, worked fine.
So i’m presuming it’s adult sites as everything else works fine. I can search them in Google, but when I click on the links they won’t work.

Re: Can’t load Ann Summers

Leanne_T — Mon, 02 May 2022 08:15:05 GMT

Thanks @Riaw

In this case, please give us a call on 150 and our customer care team will get this looked into further for you 🙂

Let me know how you get on.

Leanne.

Re: Can’t load Ann Summers

Naftafarian187 — Tue, 11 Oct 2022 21:54:36 GMT

That doesn’t make sense where do you go and do all dat

Re: Can’t load Ann Summers

XRaySpeX — Tue, 11 Oct 2022 22:02:29 GMT

@Naftafarian187 : It's there to protect our kids! All social networks & regulators nowadays are trying to put in place steps to better do that.

Re: Can’t load Ann Summers

Trotty33 — Fri, 14 Oct 2022 22:58:26 GMT

I am also having the same problem. Can you help with this situation please?

Re: Can’t load Ann Summers

Jon_K — Sat, 15 Oct 2022 07:18:04 GMT

Hi @Trotty33.

Have you made sure content lock is turned off in your My EE Account?

Jon

Re: Can’t load Ann Summers

Lucy211 — Mon, 31 Oct 2022 20:05:51 GMT

I’m having the same problem. I am pay as you go and can’t find the privacy settings in MyEE

Re: Can’t load Ann Summers

Leanne_T — Tue, 01 Nov 2022 07:03:43 GMT

Hi @Lucy211

If you have a pay as you go account, you will need to call us on 150 or 0800 079 8586 to get your content lock removed.

Leanne.

Re: Can’t load Ann Summers

TTTango — Wed, 17 Jul 2024 19:43:47 GMT

In case anyone has googled this question and comes across this page, it's the parental/content lock on your WiFi provider. Turn WiFi off and you'll be able to access these sites.

Re: Can’t load Ann Summers

XRaySpeX — Wed, 17 Jul 2024 19:54:37 GMT

@TTTango : It won't be a WiFi provider; it'll be your mobile provider. This is about mobile data!