topic Re: TRAVEL DATA PASS - BEWARE in Mobile Data

TRAVEL DATA PASS - BEWARE

mjrimell — Mon, 25 Apr 2022 13:40:05 GMT

Beware!!!!!

If you have applied for a Travel Data Pass, IT IS NOT FREE!!!

Until I applied for a travel data pass last year, when I travelled abroad I would receive a text asking me if I wanted to buy travel data at X per day.

I've just returned from the Caribbean and been hit with £167 of travel data charges. This Travel Data Pass (which is not free) IS A CON!

At no point did I receive a message asking me if I wanted my Travel Data Pass activated. It was just left running in the background!

If you have signed up for this I suggest you cancel NOW! Otherwise you could end up with a massive bill at the end of your trip.

Re: TRAVEL DATA PASS - BEWARE

Gareth43 — Mon, 25 Apr 2022 13:44:56 GMT

I’ve seen that pass but I always research before I add anything to my account as I don’t want unwanted charges. There is actually 2 travel data passes. They do charge ridiculous amounts for so little data.

Re: TRAVEL DATA PASS - BEWARE

Leanne_T — Mon, 25 Apr 2022 14:33:21 GMT

Hi there @mjrimell

Thanks for coming here.

Did you use data when you were abroad?

Also, did you make or receive any calls and send texts?

Thanks.

Leanne.

Re: TRAVEL DATA PASS - BEWARE

mjrimell — Mon, 25 Apr 2022 14:43:08 GMT

Yep, wish I'd applied a bit more due diligence.

I'm fuming!

Encouraging customers to sign up for things that are free without making people aware of the potential charges is totally misleading!

Re: TRAVEL DATA PASS - BEWARE

Leanne_T — Mon, 25 Apr 2022 14:46:32 GMT

Hi @mjrimell

You can find roaming charges on our Roaming Costs, Help page.

If you would like to discuss this further please give us a call on 150.

Thanks.

Leanne.

Re: TRAVEL DATA PASS - BEWARE

mjrimell — Mon, 25 Apr 2022 14:54:37 GMT

Leanne

With respect, you are missing the point.

I signed up to this "free" service 6 months ago and completely forgot about until I just got April's bill from EE.

Prior to signing up for the "FREE TRAVEL DATA PASS" I would receive a text message from EE asking if I wanted to by Data.

Because I have a Jamaican mobile which I hotspot from and plus I have WIFI at home in Jamaica I paid no notice to the text messages that I was receiving from EE because I had no intention to buy any DATA.

At no time did EE message me to tell me that my "FREE TRAVEL PASS" had been activated and "YOU WILL NOW BE PAYING FOR DATA" and on a fixed daily fee I might add. Little did I know that when I went outside of a WIFI area or my JA mobile hotspot, that in the background I was being hit with a bill for £6.27 or £6.85 for DATA that I wasn't even asked if I wanted. It was just taken.

Totally misleading and should be either removed from the website or customers should be told in BIG RED LETTERS..... YOU WILL PAY FOR THIS!

Re: TRAVEL DATA PASS - BEWARE

mjrimell — Mon, 25 Apr 2022 14:58:53 GMT

Leanne

I have spoken to 2 different people today and been told that I have no option but to pay.

I told the last guy that, in my opinion, EE must remove the FREE TRAVEL DATA add on as it is totally misleading!

In the meantime I am unemployed as of a month ago and have to find £167 in additional charges which I was not expecting!

If I could move to another provider I would but I can't afford the cancellation charge!

Re: TRAVEL DATA PASS - BEWARE

mjrimell — Mon, 25 Apr 2022 15:13:18 GMT

The really sad thing about all this Leanne is that if I hadn't signed up for the FREE TRAVEL DATA add on, EE would have messaged me asking if I wanted to buy data, I would have said no and I wouldn't now have to pay the £167 in data that I didn't want and didn't know I was using!!!

Re: TRAVEL DATA PASS - BEWARE

XRaySpeX — Mon, 25 Apr 2022 15:33:03 GMT

But it isn't FREE; it's £6.85 /day as you say. Nowhere does EE imply it is FREE.

Re: TRAVEL DATA PASS - BEWARE

mjrimell — Mon, 25 Apr 2022 15:50:42 GMT

"But it isn't FREE; it's £6.85 /day as you say. Nowhere does EE imply it is FREE."

I know it's not free XRAYSPEX! And yes EE do imply that it is FREE!

But you've missed my point. The way it is presented and managed is misleading.

Click on the link - https://myaccount.ee.co.uk/app/benefits-landing#add-ons-section

It says..... TRAVEL DATA PASS - FREE

Re: TRAVEL DATA PASS - BEWARE

XRaySpeX — Mon, 25 Apr 2022 16:01:00 GMT

I don't possess that section but I see what you mean.

OK, the add-on itself is free but every day you use data (up to a limit) while abroad you are charged a flat fee. On the days you don't use data at all you are charged nowt. W/out the add-on you would not be able to use data at all.

Re: TRAVEL DATA PASS - BEWARE

mjrimell — Mon, 25 Apr 2022 16:22:22 GMT

"W/out the add-on you would not be able to use data at all."

Read my thread XRAYSPECS....

You can and always have been able to use data because EE would text me and offer to sell me data the moment I landed. And, this is my point. I had the option then. With the FREE TRAVEL DATA ADD ON it's running in the background and charges you when you're roaming. You don't even get asked to activate when you arrive, it just automatically begins charging you, BY THE DAY!

It's misleading and should be detailed better on the website or removed!

Re: TRAVEL DATA PASS - BEWARE

XRaySpeX — Mon, 25 Apr 2022 16:26:44 GMT

I did! Of course, you can only use data with after you have bought an add-on.

Re: TRAVEL DATA PASS - BEWARE

mjrimell — Mon, 25 Apr 2022 16:36:15 GMT

It's a free add on which isn't a free add on! 😂😂😂

My advice, don't sign up for the "free add on". Just wait for EE to text and ask if you want to buy data.

Re: TRAVEL DATA PASS - BEWARE

mjrimell — Wed, 27 Apr 2022 08:32:19 GMT

So, the bottom line response from EE is tough, you used the data so you pay for it!

Thanks EE 😡

Re: TRAVEL DATA PASS - BEWARE

mjrimell — Thu, 12 May 2022 02:44:02 GMT

Don't use the Travel Data Pass. You will not be told that yous are being connected and you will not be asked if you want to be connected. It runs in the background when you are not connected to the internet. Therefore if you use it for 5 minutes, you will pay for the whole day.

I got home from holiday in Jamaica and was hit for about £200 of data that I wasn't even aware that I was using.

Re: TRAVEL DATA PASS - BEWARE

XRaySpeX — Thu, 12 May 2022 16:07:54 GMT

Don't use the Travel Data Pass. Get instead the Roam Further Pass for £10 pm to use your usual UK allowances there with up to 50 GB data per billing month if you have more.

Re: TRAVEL DATA PASS - BEWARE

mjrimell — Thu, 12 May 2022 16:42:56 GMT

Thanks XraySpex

unfortunately too late for me unless EE are willing to compromise.

Not heard back from them yet.

Re: TRAVEL DATA PASS - BEWARE

Katie_B — Thu, 12 May 2022 17:28:22 GMT

Hello @mjrimell.

Our customer care team can remove the pass from your account and can activate the Roam Further pass for you.

Katie 🙂

Re: TRAVEL DATA PASS - BEWARE

mjrimell — Wed, 25 May 2022 23:06:12 GMT

Thanks Katie

Will EE refund me for the data I wasn’t aware of, unannounced in the background that I was inadvertently using?

Kind regards
Michael