topic Re: Mobile data not working after switch to EE in Mobile Data

Mobile data not working after switch to EE

davidjwebster — Thu, 10 Mar 2022 12:53:05 GMT

Ive read all the posts about data not working after getting new sim from EE and switching my number (from 3).

The phone is working Ok, as are text messages but not data.

I've tried everything recommended on these blogs and am very frustrated.

Not a good start to my life with EE

Re: Mobile data not working after switch to EE

Chris_B — Thu, 10 Mar 2022 12:54:19 GMT

@davidjwebster is that a brand-new device from EE or one that you brought with you ? Have you entered the correct APN settings on your device if you brought the phone with you from a different network ?

Re: Mobile data not working after switch to EE

davidjwebster — Thu, 10 Mar 2022 13:25:34 GMT

its a samsung S8. Has worked fine with 3. Just changed to EE and number changed over ok yesterday. Everything looks fine until I took phone outside away from wifi and i cant get a data connection.

Tried all the usual fixes, APN settings etc etc and still no joy

Bit vexed!

David

Re: Mobile data not working after switch to EE

Chris_B — Thu, 10 Mar 2022 13:28:40 GMT

@davidjwebster You need to make sure you have the correct APN settings as this is the only thing that will stop this from working. Have a look at THIS

can you make/receive calls/texts ok ?

Re: Mobile data not working after switch to EE

davidjwebster — Thu, 10 Mar 2022 13:30:52 GMT

i had seen this but will try again

yes it works fine to phone, text etc

Re: Mobile data not working after switch to EE

davidjwebster — Thu, 10 Mar 2022 13:34:45 GMT

redid the APN , removed the old ones

still no joy

Re: Mobile data not working after switch to EE

Chris_B — Thu, 10 Mar 2022 13:37:03 GMT

@davidjwebster can you make or receive a call or text message ?

Re: Mobile data not working after switch to EE

davidjwebster — Thu, 10 Mar 2022 13:46:41 GMT

yes it works fine as a phone and texts work ok too. just a data problem

Re: Mobile data not working after switch to EE

davidjwebster — Thu, 10 Mar 2022 14:37:43 GMT

is there a definitive solution to ee android APN setup?. I've tried a number of different setups, all slightly different. Still no joy

Re: Mobile data not working after switch to EE

EssexBoyEE — Thu, 10 Mar 2022 16:11:50 GMT

Double check ALL the APN Settings again, as if it's not correctly set you may only be able to get 2G or limited 3G Data.

If Dual SIM, make sure your SIM is in 1st SIM Slot.

Check Mobile Data is On and Preferred Network is set to 2G/3G/4G Preferred.

Try Resetting the Network Settings then do a Manual Mobile Network Search.

Are you able to get into Phone Info by Dailing *#*#4636#*#* on the Phones Keypad Dailer (some Samsung won't let you do this) if you are able to, report back as there are other Settings we can try.

Re: Mobile data not working after switch to EE

davidjwebster — Fri, 11 Mar 2022 08:25:31 GMT

Thanks for this.... but still no sucesss😓.

Can someone tell me the definitive APN settings for Android 2022? There seems to be several versions in circulation. eg 'internet', '1', 'MMS'.

I tried the one at https://www.4gapn.com/gb/en/ee

with name of '1' but no joy

When I do a network reset it defaults to the 'internet' APN

I've tried all versions of APN i can find and nothing works, although I suspect from the thread thats where my problem still lies!

My phone is a samsung galaxy S8 - it won't let me access settings using *#*#4636#*#*

Getting more frustrated!. Thinking of booking an appt at EE shop in Glasgow and not leaving until they fix it!

Dave

Re: Mobile data not working after switch to EE

Leanne_T — Fri, 11 Mar 2022 09:17:40 GMT

Morning @davidjwebster

Thanks for posting.

Can you log into you My EE app and select Settings, do you have Mobile Data set to on?

Speak soon 🙂

Leanne.

Re: Mobile data not working after switch to EE

davidjwebster — Fri, 11 Mar 2022 09:34:46 GMT

i have logged into eeapp with wifi on

mobile data is on.

when i switch off wifi i still cannot get mobile data

Re: Mobile data not working after switch to EE

Leanne_T — Fri, 11 Mar 2022 09:41:41 GMT

Thanks for checking @davidjwebster

What message do you get when you try and use data?

Do you have a data limit set in your phone settings?

Thanks 🙂

Leanne.

Re: Mobile data not working after switch to EE

davidjwebster — Fri, 11 Mar 2022 09:45:37 GMT

i get meesages from apps like " ..please ensure your mobile data is enabled"

it is switched on ok so don't understand

i have a new account with 4GB per month. used nothing as its not working!

dave

Re: Mobile data not working after switch to EE

Leanne_T — Fri, 11 Mar 2022 09:47:45 GMT

Thanks @davidjwebster

Can you access websites such as the EE Shop when your WiFi is turned off?

Do you have all the apps set to use mobile data in your phone settings?

Thanks.

Leanne.

Re: Mobile data not working after switch to EE

davidjwebster — Fri, 11 Mar 2022 09:54:43 GMT

I cannot access anything on the web or use any apps when wifi is off

Re: Mobile data not working after switch to EE

Leanne_T — Fri, 11 Mar 2022 09:56:17 GMT

Thanks @davidjwebster

In this case, please give us a call on 150 and our Tech Gurus will run through some troubleshooting with you to get this resolved.

Let me know how you get on 🙂

Leanne.

Re: Mobile data not working after switch to EE

davidjwebster — Fri, 11 Mar 2022 10:00:09 GMT

i have an appointment at EE shop in glasgow at 11 today

will not be leaving until fixed!

dave

Re: Mobile data not working after switch to EE

davidjwebster — Fri, 11 Mar 2022 10:01:18 GMT

have booked shop appoitment - hopefully they can fix.