topic Re: cannot connect to internet with mobile data on samsung s8 in Mobile Data

cannot connect to internet with mobile data on samsung s8

dave13710 — Tue, 22 Feb 2022 23:09:48 GMT

recently purchased a samsung s8 and i cannot connect to internet using mobile data.

i can send and receive texts and calls.

can connect through wireless network.

phone is unlocked but i have a sim only contract with EE.

sim card works fine in my old s5.

Any help gratefully accepted

Re: cannot connect to internet with mobile data on samsung s8

James_B — Wed, 23 Feb 2022 08:39:56 GMT

Hi @dave13710,

Welcome to the EE Community. 🙂

Could you try updating your internet settings at setup-ee.wdsglobal.com/internet and let me know if that resolves the issue?

Thanks

James

Re: cannot connect to internet with mobile data on samsung s8

dave13710 — Wed, 23 Feb 2022 23:05:44 GMT

Hi, have just tried updating internet settings. My phone does not appear on the drop down menu. My phone is samsung s8 SM -G950U. The closest i could find was SM-G950F.

I tried that but i still cannot access internet through mobile data. There is no 4g symbol showing on my phone.

could it be that my specific model is not supported?

Re: cannot connect to internet with mobile data on samsung s8

Leanne_T — Thu, 24 Feb 2022 09:37:43 GMT

Hi @dave13710

Thanks for coming back to us.

Do you have 4G turned on in your network settings?

Do your APN settings match what is in this article, EE APN Settings: Where to find them?

Speak soon 🙂

Leanne.

Re: cannot connect to internet with mobile data on samsung s8

wardi — Thu, 24 Feb 2022 09:54:21 GMT

@dave13710 .. out of curiosity where did you buy the S8? Was it advertised as a UK model? According to my searches that is an American version.

Re: cannot connect to internet with mobile data on samsung s8

dave13710 — Thu, 24 Feb 2022 16:48:56 GMT

Hi.

i tried the APN settings but i still am unable to connect to the internet.

i could do a factory reset again and see if that helps but i don't hold much hope.

Re: cannot connect to internet with mobile data on samsung s8

dave13710 — Thu, 24 Feb 2022 17:06:30 GMT

hi, i purchased the phone through Amazon from a company called GADGET - STORE.

It is a renewed phone, i have to say its in excellent condition. The fact that the version was not listed has set alarm bells ringing. i can try and get a refund as it came with a 30 day free returns guarantee. it did not state that it was uk version but it didn't state that it wasn't either! i just assumed that it would be ok (wrongly, it seems)

Re: cannot connect to internet with mobile data on samsung s8

wardi — Thu, 24 Feb 2022 18:01:09 GMT

@dave13710 .. if it helps I did have an American Galaxy S7 variant as my last phone, so did the wife. They did have a fair amount of US AT & T guff on the devices which I deleted/disabled but apart from that they were unlocked and worked fine with an EE sim on both calls & data. The only thing that didn't work was wifi calling which I don't need to use anyway.
If you're not able to connect to the internet I do wonder if the device is actually faulty?

Re: cannot connect to internet with mobile data on samsung s8

dave13710 — Fri, 25 Feb 2022 00:51:51 GMT

Hi.

it was sold as renewed and looks to be in superb condition. As was posted above , im supecting that it is not a uk version. i can make calls and texts, my network shows up as ee but i just can't access internet with mobile data. ive followed guidelines on APN settings but no joy. i can't find any solution on samsung website either.

think i may have to try and return this and get a refund.

Re: cannot connect to internet with mobile data on samsung s8

Notdave — Sun, 20 Aug 2023 12:04:33 GMT

You may have resolved the problem by now, but for info I have just been told that EE SIM cards will not provide mobile data on Samsung S8, was not told until after I signed up to EE. Am furious. Phone is still working well and I have no desire to pay for a new one just because EE can’t provide a working SIM. They need to make this info widely available to their employees and as part of the ordering process.

Re: cannot connect to internet with mobile data on samsung s8

Ma1111 — Sat, 09 Sep 2023 07:38:33 GMT

Hi @Notdave could I confirm where you got this info? I had this issue a few years ago and once again. Had to buy a new phone thinking mine is faulty- would be helpful to understand.

Thanks!

Re: cannot connect to internet with mobile data on samsung s8

Notdave — Sat, 09 Sep 2023 08:47:27 GMT

Hi, elsewhere in this community I explained I was finally told this by someone in EE tech support that latest EE SIM cards don’t work with one or 2 Samsung models including S8, and that Samsung had said this was due to the way the phones were configured. I am now using a talkmobile/Vodafone SIM and it works fine, the phone was not broken as was suggested to me in an EE shop. Sorry you were made to think it was your phone.

Re: cannot connect to internet with mobile data on samsung s8

kalico — Tue, 13 Feb 2024 15:35:23 GMT

I've just been told exactly the same. Apparently, EE cannot provide mobile internet (4G) on the Samsung S8. Yet their MVNOs (like Plusnet etc) can provide it no problem, on the EE network.

Ludicrous!

Re: cannot connect to internet with mobile data on samsung s8

Taive — Mon, 29 Jul 2024 23:59:33 GMT

I've got the same issue. What the heck?!

I already had samsung s8 before. It got old and broken and I've bought a new phone, the same model. I can receive sms and phone calls, EE mobile data works when sim is in on my super old backup honor phone, but it does not work with samsung s8. Other sim card does.

Does it really mean that I should just find another operator?

Sorry, but I won't buy a new phone just because EE does not support mobile data on a particular phone. It's even more suprising because it worked fine with my previous device.

Sorry, but does sound just like really unfunny joke. How does it come in 2024 that certain mobile network operator does not supply mobile data for this model? It should be a reason to get a refund for a pack that I cannot use, not to get a refund for a phone. Phone is fine and it was fine with different operators.