topic Re: Gifting Data Not Working in Mobile Data

Gifting Data Not Working

Jodie861 — Mon, 07 Feb 2022 10:53:05 GMT

Hi,

I am trying to gift data to my daughter, and have been all weekend, but this is not working.

It is saying there is an error and that you'll resolve it soon, as you are not able to display how much data is left.

I need to gift her some as soon as possible as she is at school and communicates through WhatsApp. Can you tell me when this will be resolved please?

Thanks

Re: Gifting Data Not Working

XRaySpeX — Mon, 07 Feb 2022 11:41:52 GMT

Are you both under the same MyEE family a/c, not PAYG? You need to be to be able to gift data. See Gift Your Data and Set Controls .

Re: Gifting Data Not Working

Leanne_T — Mon, 07 Feb 2022 12:01:02 GMT

Hi @Jodie861

Thanks for coming to the community 🙂

Have you been able to gift data previously?

Are you using the My EE app or your My EE account online?

Thanks 🙂

Leanne.

Re: Gifting Data Not Working

GW26 — Sat, 12 Feb 2022 14:34:16 GMT

I have the same issue. Every month I gift my son data but this month it's not working. On the app it doesn't even show his data - on the "Who needs data" screen it leaves a gap on the line where he would normally be. On the myEE website it says "Sorry, we can't show this device's data right now. Please try again later." and "We will have it fixed soon", but it's been like that for several days. The myEE site shows this for all devices, not just my son's.

Re: Gifting Data Not Working

James_B — Sat, 12 Feb 2022 15:41:10 GMT

Hi @GW26,

Welcome to the EE Community. 🙂

Please can you try logging out of the app and logging in again with your username and password. (Skip the biometric login)

Does that help?

James

Re: Gifting Data Not Working

GW26 — Sat, 12 Feb 2022 17:50:48 GMT

No, logging out and back in again doesn't help.

Re: Gifting Data Not Working

James_B — Sun, 13 Feb 2022 09:17:37 GMT

Hi @GW26,

Are you using the iOS or Android app?

James

Re: Gifting Data Not Working

GW26 — Sun, 13 Feb 2022 09:58:32 GMT

It doesn't work on either phone (android) or laptop (Windows 10 with Chrome or Edge browser).

Re: Gifting Data Not Working

GW26 — Sun, 13 Feb 2022 10:07:37 GMT

But I can successfully gift data to my other son from the app. So it looks like it is something specific to the one account. The app knows my son is low on data "someone in your family is running low on data" but can't find either how much he has left nor how much he had - instead of displaying "0 GB left of 0.25GB" it displays just " of" for that account.

Re: Gifting Data Not Working

James_B — Sun, 13 Feb 2022 10:14:57 GMT

Hi @GW26,

On your Android phone, please can you try clearing the app history?

Go to settings > apps > My EE > storage > clear data

James

Re: Gifting Data Not Working

GW26 — Sun, 13 Feb 2022 10:29:15 GMT

I have just done that and logged back in. It's still the same on data gifting.

Re: Gifting Data Not Working

GW26 — Sun, 13 Feb 2022 11:04:19 GMT

I managed to get through to technical support just now and they have made a data gift in my account from their end. That has fixed the issue and I can now see the data status in the app. They said that they had had a number of issues reported with data gifting recently and think it's most likely a problem with the app.

Thank you for your suggestions.

Graham

Re: Gifting Data Not Working

James_B — Sun, 13 Feb 2022 11:13:15 GMT

No problem @GW26

I'm happy to hear our technical support team were able to resolve the issue for you.

James

Re: Gifting Data Not Working

Minty65 — Sun, 13 Feb 2022 12:31:00 GMT

I’ve got the same problem unable to gift data been like this for a week now reinstalled app still no good tried it on web just says unable to find data

Re: Gifting Data Not Working

James_B — Sun, 13 Feb 2022 12:41:43 GMT

Hi @Minty65,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so our technical support team can help.

Thanks

James

Re: Gifting Data Not Working

AnthonyOvery — Tue, 07 Feb 2023 11:07:34 GMT

i have just added a no frills sim to my essentials plan and can’t see the gifting data option. Please advise how I could do this.

Re: Gifting Data Not Working

XRaySpeX — Tue, 07 Feb 2023 11:39:20 GMT

@AnthonyOvery : Data Gifting is a frill. You don't get it with a No Frills SIM.

Re: Gifting Data Not Working

TwoRs — Sun, 12 Mar 2023 16:40:30 GMT

Having the same issue today. Tried different browser and apps. When this happens they should apply emergency data to all accounts.

Re: Gifting Data Not Working

Katie_B — Mon, 13 Mar 2023 06:28:40 GMT

Hello @TwoRs.

I am sorry to hear that you are experiencing issues when trying to gift data.

Could you confirm you have been able to gift previously?

Are you getting an error message? if yes, what does this state?

Katie