topic Re: Turn off mobile data from a different phone in Mobile Data

Turn off mobile data from a different phone

Liz2008 — Tue, 16 Mar 2021 21:33:20 GMT

Hi, I have an account with ee for my teenage daughter. At night I can tell my WiFi not to work on her phone, but she has mobile data. Is there a way of limiting her phone so that she cannot use mobile data at night ? Can I do this from the app on my phone? Thanks

Re: Turn off mobile data from a different phone

bristolian — Tue, 16 Mar 2021 23:19:33 GMT

Hi @Liz2008

If mobile data is enabled on your daughter's phone, and she has data allowance available, then I believe the answer is no.

I vaguely recollect an option within the myEE app, that I can't currently check (the app is unavailable for me) - I'm fairly sure the option is "allow purchase of mobile data", but it could potentially be "allow use of mobile data".

Depending on which of my recollections is correct, is your answer!

Re: Turn off mobile data from a different phone

EssexBoyEE — Wed, 17 Mar 2021 07:40:18 GMT

There's a feature called Screen Time, might be iPhone iOS only though, where you can pre limit phone usage.

There is also Google Family Link which does similar and also allows some form of Remote Access via Apps.

I never used it or set it up myself, my Son's would probably never meet me in the Pub again if I tried to, that's the limit of my knowledge on the above, but I'm sure Google would know more

Re: Turn off mobile data from a different phone

Leanne_T — Wed, 17 Mar 2021 08:19:10 GMT

Morning @Liz2008

Thanks for posting on the community 🙂

If you log into your My EE app and select the number from the Menu then Settings, you can turn off Use Mobile Data, and turn this back on in the morning.

Hope this helps 🙂

Leanne.

Re: Turn off mobile data from a different phone

bristolian — Wed, 17 Mar 2021 08:55:11 GMT

@EssexBoyEE wrote:

There is also Google Family Link which does similar and also allows some form of Remote Access via Apps.

Google Family Link is an excellent solution and works well, but I believe it's hardware-dependent and only available if the phone supports it.

@Leanne_T comment on the app menus is absolutely correct, and my recollection was wrong. Load up myEE > Settings > Controls. "Buy Data" & "Use data" are separate toggle switches.

Re: Turn off mobile data from a different phone

Liz2008 — Wed, 17 Mar 2021 10:08:47 GMT

Thank you 😊

Re: Turn off mobile data from a different phone

Liz2008 — Wed, 17 Mar 2021 10:10:21 GMT

Good to know, thank you. Trying to just 'trust' her but want to be informed in case she abuses that

Re: Turn off mobile data from a different phone

Liz2008 — Wed, 17 Mar 2021 10:13:02 GMT

Fantastic, thank you.

Would I need to do this each time or can I set it to automatically do it at a set time each night?

Also, I can't actually log in to My EE at the moment, do you know if this is an issue which will be fixed soon?

Thanks

Re: Turn off mobile data from a different phone

Leanne_T — Wed, 17 Mar 2021 11:32:05 GMT

Hi @Liz2008

Thanks for coming back to us.

You would need to do this each time you want to turn data off.

What happens when you try and log in?

Thanks 🙂

Leanne.

Re: Turn off mobile data from a different phone

Liz2008 — Wed, 17 Mar 2021 13:51:22 GMT

Hi, it says along the lines of 'we are having a little difficulty right now, please try again later'.

It's been happening for a couple of weeks and when I spoke to EE last night about a different query, they said they were aware of a problem with some users

Re: Turn off mobile data from a different phone

Leanne_T — Wed, 17 Mar 2021 14:48:47 GMT

Hi @Liz2008

Do you get the same message on the app and My EE online?

Thanks.

Leanne.

Re: Turn off mobile data from a different phone

Ak7109 — Sat, 12 Nov 2022 21:18:09 GMT

Is it still available in the updated app? I can’t find the setting

Re: Turn off mobile data from a different phone

EssexBoyEE — Sun, 13 Nov 2022 00:48:07 GMT

On the New App -

Go to Change Product and select the Target Phone Number

Select Mobile Plan

Select Settings

Select - Use Mobile Data, toggle slider to On or Off.

Re: Turn off mobile data from a different phone

Ak7109 — Tue, 15 Nov 2022 14:23:18 GMT

The app (iOS) is completely broken. It shows 0 data available (wrong)

Also there is "Change Product" to select the Target Phone Number etc, I can't find anything close to this

Re: Turn off mobile data from a different phone

Ak7109 — Tue, 15 Nov 2022 14:27:52 GMT

There is a "Plans & Subscriptions" button at the top (I assume this is what you mean?)

There is "Check Settings" at the bottom

There is no Mobile Data, toggle slider to On or Off.

Re: Turn off mobile data from a different phone

James_B — Tue, 15 Nov 2022 15:19:39 GMT

Hi @Ak7109,

If you select your profile at the top right of your screen in the app, you should see a Settings and permissions option. Can you see the toggle there?

James

Re: Turn off mobile data from a different phone

Ak7109 — Tue, 15 Nov 2022 15:30:21 GMT

Thanks but there is no option there either

Re: Turn off mobile data from a different phone

James_B — Tue, 15 Nov 2022 15:34:45 GMT

Hi @Ak7109,

Is it a pay monthly account?

James

Re: Turn off mobile data from a different phone

Ak7109 — Tue, 15 Nov 2022 16:53:19 GMT

prepaid, I see where this is going

Re: Turn off mobile data from a different phone

Christopher_G — Tue, 15 Nov 2022 18:34:19 GMT

What does it say when you text AL to 150, @Ak7109?

Chris