https://community.ee.co.uk/t5/Mobile-Broadband/Sim-only-wifi/m-p/1647789#M35420 <P>Recently changed to EE SIM only for home use (laptop, TV, etc). Purchased new SIM only 'modem'. Connection keeps buffering etc. advised by EE helpline to reset 'modem'. Helped for a while, but not for long. Now faced with another 45 minute plus tel call to EE helpline. Any suggestions? Have tried different lications</P> Wed, 21 Oct 2026 19:15:20 GMT alanh7 2026-10-21T19:15:20Z https://community.ee.co.uk/t5/Mobile-Broadband/Sim-only-wifi/m-p/1647789#M35420 <P>Recently changed to EE SIM only for home use (laptop, TV, etc). Purchased new SIM only 'modem'. Connection keeps buffering etc. advised by EE helpline to reset 'modem'. Helped for a while, but not for long. Now faced with another 45 minute plus tel call to EE helpline. Any suggestions? Have tried different lications</P> Wed, 21 Oct 2026 19:15:20 GMT https://community.ee.co.uk/t5/Mobile-Broadband/Sim-only-wifi/m-p/1647789#M35420 alanh7 2026-10-21T19:15:20Z https://community.ee.co.uk/t5/Mobile-Broadband/Sim-only-wifi/m-p/1647795#M35421 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4394197">@alanh7</a>&nbsp;: How good there is a mobile's connection to the mobile network? They both would be using the same connection.&nbsp;<SPAN>If it is a neighbourhood issue, you could consult&nbsp;</SPAN><A class="" href="https://ee.co.uk/help/service-status" rel="noopener noreferrer" target="_blank">Check service in your area</A><SPAN>&nbsp;&nbsp;to see if any faults are being attended to in your local area. You may also Report a Problem there.</SPAN></P><P>Try placing the mobile router on a window sill or as near to 1.</P> Wed, 21 Oct 2026 19:25:59 GMT https://community.ee.co.uk/t5/Mobile-Broadband/Sim-only-wifi/m-p/1647795#M35421 XRaySpeX 2026-10-21T19:25:59Z