topic Re: Wifi key fotget/clean in Mobile Broadband

Wifi key fotget/clean

Nyxdead — Tue, 18 Aug 2026 07:06:32 GMT

Hi EE Support, I need help with my EE 4G WiFi device. The sticker on the back is missing/damaged, and I don't have the default Admin Password or WiFi Key. Also, the device is showing 'No Service'. Could you please provide the default credentials for my device?

I connected it to the computer via the micro USB port and the admin password doesn't work. I also tested the IMEI serial number 1696 on the MYWIFIXXXX 4X phone, but it still doesn't work. What should I do now?

Model : EE704G

IMEI: ****************

[Mod edit: IMEI hidden. Kindly refrain from sharing your private details in public discussions.]

Re: Wifi key fotget/clean

Chris_B — Mon, 17 Aug 2026 07:19:53 GMT

@Nyxdead There is no default each device has its own unique information.

Re: Wifi key fotget/clean

Alex_H — Mon, 17 Aug 2026 07:43:16 GMT

Hi @Nyxdead,

Welcome to the EE Community

As mentioned those models do have unique passwords that are only stored on the keep me card and the back of the battery cover, it is not something we are are able to provide if you no longer have those options. You can try admin as the default admin password if you have not already, but it is unlikely to be in use for this model.

Alex

Re: Wifi key fotget/clean

Northerner — Mon, 17 Aug 2026 11:08:02 GMT

@Nyxdead

This is why you should have taken a photo as backup. The wear seems a bit odd.

Try and recover the password from the image using AI.

You'll need to speak to EE CS on 150 and ask them for a replacement device.

Thanks

Re: Wifi key fotget/clean

Nyxdead — Wed, 19 Aug 2026 14:36:19 GMT

This is down to your company’s negligence and the poor-quality printing you use on the back of the device. When the device has been sitting unused in a cupboard for two years, the printing on the label has simply faded away, whether that’s due to heat or whatever else.

I have two other devices from different companies that I use at work and at home, from TP-Link and ZTE. Both of them have a protective layer over the label, so the printing can’t be damaged by heat or cold — you’d actually have to scratch it with a blade to damage it.

And now you’re telling me that you have no solution? So basically, I’ve just wasted my money and it’s gone straight in the bin. 😐🫤

Re: Wifi key fotget/clean

Nyxdead — Wed, 19 Aug 2026 14:41:16 GMT

Mate, you’re right. I did have a backup photo of it, but unfortunately, I lost all my important data, including the password for this device that I had saved, because the HARD and CPU in my phone failed.

Re: Wifi key fotget/clean

Chris_B — Wed, 19 Aug 2026 20:17:03 GMT

@Nyxdead Can you then please explain why my 4 plus year old mobile router still has all the information on the back of it. Nothing has faded it’s still perfectly legible. It gets used occasionally so its does get handled but all still there. It’s not a thermo heated transfer print as that would fade over time. And just to let you know I work at a digital print company so this is my field of expertise, for this to wear out it means it’s be handed a lot and I do mean a lot an awful lot. There is also the keep me card that came with the mobile router that has all the information on it. That’s why it’s called the keep me card, it even says this on it. It will not fade with heat ever.

Re: Wifi key fotget/clean

Richardr66 — Thu, 20 Aug 2026 07:14:48 GMT

@Nyxdead wrote:
Mate, you’re right. I did have a backup photo of it, but unfortunately, I lost all my important data, including the password for this device that I had saved, because the HARD and CPU in my phone failed.

Is it possibly the case that your mobile photos are backed up online? My photos are backed up automatically to Google Photos and I also have them backed up to One Drive. If you have an Android, Google Photos may well be a default without realizing it.

Re: Wifi key fotget/clean

Nyxdead — Thu, 20 Aug 2026 08:55:09 GMT

Mate, the printing on this particular model is genuinely very poor quality. I tried it yesterday, and even rubbing it with a bit of saliva was enough to make it come off.

I don't know about your device, but in my case, nothing like acid has been spilled on it. The printing has just faded/come off on its own.

Since you're the printing expert here, could you please explain why you think the printing on the back has disappeared for no apparent reason, mate?

Re: Wifi key fotget/clean

Nyxdead — Thu, 20 Aug 2026 08:56:28 GMT

Unfortunately, Google Drive backup was turned off.