https://community.ee.co.uk/t5/Mobile-Broadband/The-instructions-for-4G-wifi-device-say-to-remove-battery-if/m-p/1634882#M35243 <P>Yes</P> Sun, 16 Aug 2026 12:50:26 GMT Simps46 2026-08-16T12:50:26Z https://community.ee.co.uk/t5/Mobile-Broadband/The-instructions-for-4G-wifi-device-say-to-remove-battery-if/m-p/1634821#M35239 <P>The instructions for 4G Wi -Fi device say to remove battery if being plugged in and on charge for more than 7 days to remove battery. I have tried this but I get no service. Tried resetting etc but will still not work with battery removed and connected to charger. Any ideas or is this a faulty unit?</P> Sun, 16 Aug 2026 09:20:56 GMT https://community.ee.co.uk/t5/Mobile-Broadband/The-instructions-for-4G-wifi-device-say-to-remove-battery-if/m-p/1634821#M35239 Simps46 2026-08-16T09:20:56Z https://community.ee.co.uk/t5/Mobile-Broadband/The-instructions-for-4G-wifi-device-say-to-remove-battery-if/m-p/1634833#M35240 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5037623">@Simps46</a>&nbsp;</P><P>Are there any lights on the device. When was it last used.&nbsp;</P><P>Are you in the UK.</P><P>Is your 4G router on EE PAYG or pay monthly contract.</P><P>Thanks&nbsp;</P> Sun, 16 Aug 2026 10:34:39 GMT https://community.ee.co.uk/t5/Mobile-Broadband/The-instructions-for-4G-wifi-device-say-to-remove-battery-if/m-p/1634833#M35240 Northerner 2026-08-16T10:34:39Z https://community.ee.co.uk/t5/Mobile-Broadband/The-instructions-for-4G-wifi-device-say-to-remove-battery-if/m-p/1634837#M35241 yes the green power on light is on,green connecting light flashing,yes I am in UK and it is monthly contract Sun, 16 Aug 2026 10:38:15 GMT https://community.ee.co.uk/t5/Mobile-Broadband/The-instructions-for-4G-wifi-device-say-to-remove-battery-if/m-p/1634837#M35241 Simps46 2026-08-16T10:38:15Z https://community.ee.co.uk/t5/Mobile-Broadband/The-instructions-for-4G-wifi-device-say-to-remove-battery-if/m-p/1634868#M35242 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5037623">@Simps46</a>&nbsp;</P><P>Have you tried resetting the box.</P><P>Thanks&nbsp;</P> Sun, 16 Aug 2026 11:51:59 GMT https://community.ee.co.uk/t5/Mobile-Broadband/The-instructions-for-4G-wifi-device-say-to-remove-battery-if/m-p/1634868#M35242 Northerner 2026-08-16T11:51:59Z https://community.ee.co.uk/t5/Mobile-Broadband/The-instructions-for-4G-wifi-device-say-to-remove-battery-if/m-p/1634882#M35243 <P>Yes</P> Sun, 16 Aug 2026 12:50:26 GMT https://community.ee.co.uk/t5/Mobile-Broadband/The-instructions-for-4G-wifi-device-say-to-remove-battery-if/m-p/1634882#M35243 Simps46 2026-08-16T12:50:26Z https://community.ee.co.uk/t5/Mobile-Broadband/The-instructions-for-4G-wifi-device-say-to-remove-battery-if/m-p/1635065#M35250 <P>Thanks for providing those details, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5037623">@Simps46</a></SPAN>.</P> <P>As you've already reset the device and it's still showing a flashing green light rather than connecting, and the device works with the battery fitted but not when running from the charger with the battery removed, I'd recommend getting in touch <A href="https://ee.co.uk/help/contact-ee" target="_blank">with our customer support team</A> so they can investigate this further and advise on the next steps.</P> <P>Debbie</P> Mon, 17 Aug 2026 07:53:45 GMT https://community.ee.co.uk/t5/Mobile-Broadband/The-instructions-for-4G-wifi-device-say-to-remove-battery-if/m-p/1635065#M35250 Debbie_G 2026-08-17T07:53:45Z https://community.ee.co.uk/t5/Mobile-Broadband/The-instructions-for-4G-wifi-device-say-to-remove-battery-if/m-p/1635092#M35251 <P>Thanks Debbie, I will give them a call when I have some time regards Keith</P> Mon, 17 Aug 2026 09:21:44 GMT https://community.ee.co.uk/t5/Mobile-Broadband/The-instructions-for-4G-wifi-device-say-to-remove-battery-if/m-p/1635092#M35251 Simps46 2026-08-17T09:21:44Z