account access

alanh7 — Thu, 06 Aug 2026 20:02:22 GMT

recently changed from plusnet to EE. My account with EE is broadband sim only. i cannot access my account on line. due apparently to fact i was an EE customer some years ago and EE have not shut that account down. been on tel to EE twice this week. Advised, on both occasions, a soft ware problem which would take up to 24 hours to sort. but would be sorted. Those I spoke to, I believe, have tried their best. but still waiting for issue to be sorted. told on Wednesday i would recieve call back. unfortunately still waiting. surely it cannot be that difficult to set up a new customer account. i note the monthly payment has been taken from my bank account.

Re: account access

Chris_B — Thu, 06 Aug 2026 20:39:13 GMT

@alanh7 You need to ask customer support to remove your email address from your old account or if you can use a different email address to setup a new account. Your email address is logged against your old account so this is causing this issue when trying to create a new account.

topic Re: account access in Mobile Broadband

account access

Re: account access