topic Re: HH20C locked by v01.13 firmware - Web form broken in Mobile Broadband

HH20C locked by v01.13 firmware - Web form broken

Gazza243 — Mon, 01 Jun 2026 18:15:21 GMT

Hi, since updating firmware my 5g smart hub has locked itself and I need it unlocked again

Re: HH20C locked by v01.13 firmware - Web form broken

Chris_B — Mon, 01 Jun 2026 20:26:57 GMT

@Gazza243 Do you mean network locked ? Or something else ?

Re: HH20C locked by v01.13 firmware - Web form broken

Gazza243 — Mon, 01 Jun 2026 22:12:38 GMT

I did that but because I bought it off ebay they cannot help, it worked with my Vodafone sim on v01.12 but it did an automatic update to v01.13 and now it won't work

Re: HH20C locked by v01.13 firmware - Web form broken

Gazza243 — Mon, 01 Jun 2026 22:19:09 GMT

Sorry yes it is network locked, I bought it from ebay and was working on my Vodafone sim but then it done an automatic update and now it won't connect to the mobile network, I get no signal

Re: HH20C locked by v01.13 firmware - Web form broken

Leanne_T — Tue, 02 Jun 2026 09:51:06 GMT

Hi @Gazza243

Thanks for coming to the community.

If the device is locked after the update, please get in touch with our tech guides and they can get this looked into for you.

Ways to contact us can be found on the Contact Us page.

Leanne.