topic Re: Linking products in Mobile Broadband

Linking products

Scottkr1 — Fri, 22 May 2026 04:57:56 GMT

I had to switch to a SIM for my broadband when I moved to get a decent signal but I cannot link it to my account. I first setup the account prior to moving both my wife and I from smarty to EE, I needed to use a PAYG SIM until I sorted my mobile broadband up.

Every time I try to link any of the numbers in the EE app, it says it can't do it and I need to ring 150 or go into a shop. The problem I have is that I have autism and calls and face to face stuff is ridiculously hard for me. Is there any way to live chat with someone instead?

Re: Linking products

XRaySpeX — Fri, 22 May 2026 05:55:38 GMT

There is no Live Chat on PAYG.

You are trying to link the mobile no. of the mobile router's SIM?

Re: Linking products

Scottkr1 — Fri, 22 May 2026 06:03:39 GMT

Both the SIM in the router and the one in my phone which are both billed monthly contracts

Re: Linking products

XRaySpeX — Fri, 22 May 2026 06:08:55 GMT

Then as long as you are on a mobile contract, Live Chat will be found under the Help section of the MyEE app as "Talk to us".

Re: Linking products

Scottkr1 — Fri, 22 May 2026 06:29:10 GMT

Great, thanks. I couldn't see it but I think that's because I'm usually at work when it's open.