topic Re: Mobile Phone in Mobile Broadband

Mobile Phone

royjenkins2841 — Sun, 10 May 2026 06:21:21 GMT

Staff

WHY is they a Mobile Phone number on my account when I do not have a Mobile Phone? only a land line EE

WHY do I have to sing-in all the time to my web account on the same P.C. by using stupid pictures??

Can you E.E. sort out this mess please for me has a new customer from Plus-net serves.

Re: Mobile Phone

XRaySpeX — Sun, 10 May 2026 06:27:53 GMT

It's the number of the SIM in your mobile router.

Re: Mobile Phone

royjenkins2841 — Sun, 10 May 2026 07:11:29 GMT

thank for input

But why can I not use the land line number I asked them to keep from Plus net servers I use in bank account and other paying bills It doesn't work right now

Re: Mobile Phone

XRaySpeX — Sun, 10 May 2026 07:24:47 GMT

You can't have a landline number on a mobile SIM. You must have switched from fixed Home BB to mobile BB when you switched to EE.

Re: Mobile Phone

Michael_D — Sun, 10 May 2026 09:16:30 GMT

Hi @royjenkins2841

Thanks for coming to the community.

It does sound like it could be a mobile broadband line, as @XRaySpeX mentioned, but we don't have access to your account here to be able to check.

If you give our billing guides a call, they can bring up your account and bill and let you know exactly what is happening.

Michael