topic Re: Broadband issue(self-inflicted to be honest) in Mobile Broadband

Broadband issue(self-inflicted to be honest)

Pluggit — Tue, 05 May 2026 14:48:59 GMT

18 month contract is up and received email from EE advising me. Tried to use the portal but couldnt access it(used it before without issues). Tried phoning but put on a 20min waiting time, and this a Saturday eve at 18:00! Anyway, I threw a tantrum and decided to try another service provider. Signed on with 3(5g) and closed contract with EE who Ive been with for donkeys. Next morning I looked into this 5g system and then realised that I may not be able to get 5g good enough and would end up with 4g at best and that locals with this system rue the day they installed it - most properties in this area are old stone or brick construction and attenuate signals very badly. What have I done. Long story short; If I try this 5g/4g and its crap, could I just buy another package with EE and go back to them with all my old details etc still on the system almost as if I never left. I cant believe how quickly they closed my contract , it was less than 12 hours, agents must have been looking for something to do, which I find very annoying as they could have been just as efficient when I tried to enquire that Saturday evening thus saving me all this trouble!

Re: Broadband issue(self-inflicted to be honest)

XRaySpeX — Tue, 05 May 2026 15:29:02 GMT

@Pluggit : It is advised when thinking of new mobile provider to try it out 1st with their PAYG SIMs.

If you were to come back to EE you would come as a new cust.

What BB did you have with EE, mobile (5G) or fixed Home BB?

Re: Broadband issue(self-inflicted to be honest)

Pluggit — Wed, 06 May 2026 06:36:56 GMT

Thanks for reply.

I suspect I,ll start all over again. No hardship. These companies bump you off and take you back as standard practice. I had Home-Broadband, no line- rental and no preferential prices or terms. Ive seen packages that they do now and they are basically what I had. Just damned annoying that when I needed them to actually DO something for their money,they let me down, and when I needed them to ignore me for half a day they were on it like lightening.

Regards

Re: Broadband issue(self-inflicted to be honest)

Chris_S — Wed, 06 May 2026 07:38:12 GMT

Hi @Pluggit

I'm sorry to hear about your experience.

I can imagine it's frustrating when you need to contact us but you struggle to get through.

If you'd like to make a complaint about your experience, you can complain via our Complaint web form.

Chris S