topic Re: Billing account number in Mobile Broadband

Billing account number

CG129 — Thu, 29 Jan 2026 21:07:59 GMT

Re: Billing account number

JimM11 — Thu, 29 Jan 2026 21:43:05 GMT

@CG129 What about it, if you have an EE account you will have one!

Re: Billing account number

CG129 — Thu, 29 Jan 2026 22:11:15 GMT

I’m trying to link my mobile broadband to my ee account.
I’ve got account number but it’s asking for billing account number and not matter what number I use it doesn’t accept it.
Where do I get it?

Conor *****
*********

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Re: Billing account number

XRaySpeX — Fri, 30 Jan 2026 00:30:37 GMT

@CG129 : You don't need an a/c no. to link a mobile router. That's for fixed Home BB. You link it by its mobile no.

Re: Billing account number

Elliso1 — Sat, 02 May 2026 12:35:24 GMT

Exactly what I’m wondering. I have account number & bill reference number. None of them work.

Re: Billing account number

Alex_H — Sat, 02 May 2026 14:32:18 GMT

Hi @Elliso1,

Welcome to the EE Community

If it is a mobile broadband device you are using rather than fixed line broadband, make sure you are selecting the Mobile customers option when linking a product not the broadband option. It should then ask for a mobile number, enter the mobile number for the router.

It will text a PIN to the router number, which you can then get by going to 192.168.1.1 on your web browser whilst connected to the router. Login here, the details will be on your keep me card or also on the bottom/back of the router itself. You can then access the text messages for the router to confirm the PIN and complete the link up to your online account.

Alex