EE sim in EE 5g router HH70C shows connected to BT 5g

BigBadWill — Thu, 09 Apr 2026 13:53:39 GMT

Using a EE 5g enabled sim in a EE router (HH70C), running the latest firmware. When I run a broadband speed test, it says the network supplier is BT and not EE !!
If I use the same sim in my mobile (5g enabled) and run the same website broadband speed test, it says I'm connected to EE.

So I assume its a APN setting ? Which I've googled and ChatGPT what the APN settings should be but nothing connects the router to the EE network. I asked my local EE shop and even their sims connect to BT. As the router is unlocked I tried a PAYG sim from Three and it says I connect to Three network. So that tells me its not the router. As everything is set to default.

This is driving me crazy lol You might ask whats the difference on who supplies the broadband ? but my EE TV box somehow stopped working and I was asked to factory reset the box, but the box menu colours were blue when it came back online !! The shop connected the TV box to their system and factory reset it and the EE colours and menus returned to the yellow and teal. This is how I found out the EE router was connecting to BT and not EE.

Any ideas, how I can get the ISP to show EE ?

Thanks in advance.

Re: EE sim in EE 5g router HH70C shows connected to BT 5g

Matt_124 — Thu, 09 Apr 2026 16:26:38 GMT

EE Mobile traffic is routed through BT infrastructure and IP address pools.

Your EE TV Box likely hadn't "connected to EE" since it was last connected to a fixed-line EE Broadband connection and the factory reset put it back to the standard YouView interface as no EE Broadband connection was detected during setup (as it is not connected to a fixed-line EE Broadband connection). EE TV is not offered or provided on EE Mobile connections.

TV packages on BT are also branded as EE TV anyways nowadays, so would not produce the behaviour you have described.

Your TV Box is not using the EE TV service, it is simply operating as a Freeview YouView Box on a WiFi connection to use the Apps but just with an EE-branded interface from the connection it was set up on.

The solution is for this to be connected to a fixed-line EE Broadband connection when set up. That is the only way in which the EE interface will show.

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EE sim in EE 5g router HH70C shows connected to BT 5g

Re: EE sim in EE 5g router HH70C shows connected to BT 5g