topic Re: Essentials Sim - low speed in Mobile Broadband

Essentials Sim - low speed

And71 — Wed, 25 Mar 2026 20:51:16 GMT

Hi we’ve just ordered data sim £23 pmth but the speed is very low download 4.75mb/s vs our home speed 120+ Is this usual and will it speed up

also we ordered a data only sim (specifically asked the agent) but the account says unlimited calls and sms as though it’s a mobile phone sim which isn’t what we ordered??

Re: Essentials Sim - low speed

XRaySpeX — Wed, 25 Mar 2026 20:57:31 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Essentials Sim - low speed

bristolian — Wed, 25 Mar 2026 21:32:44 GMT

When you refer to your "home speed", do you mean fixed-line broadband?

Do you have any other EE phones in this location, and if so what speeds do they achieve?

Re: Essentials Sim - low speed

And71 — Thu, 26 Mar 2026 15:23:53 GMT

Yes we wanted a mobile broadband to take where those when we go on holiday around the UK, but the speed is extremely low much lower than expected and we wondered if this was usual or if it would speed up

Re: Essentials Sim - low speed

Linzi_H — Sat, 28 Mar 2026 14:09:53 GMT

Hi @And71

If you're finding that things are moving a bit slower than expected, give our technical team a call, and they can run a few checks on your connection. They can also review the areas where you're using this to see if anything is happening.

Linzi